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  1. Infrastructure
  2. INFRA-1360

Account creation and password reset fail due to sendgrid problems

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    Details

    • Type: Task
    • Status: Closed (View Workflow)
    • Priority: Blocker
    • Resolution: Fixed
    • Component/s: ldap
    • Labels:
      None
    • Similar Issues:

      Description

      On IRC, the user markizano reports his account is locked, with an exception thrown when trying to log in or reset password:

      https://echelog.com/logs/browse/jenkins/1507586400

      [19:06:02] <markizano> seems my account is disabled, so I can't vote on the issue either =(

      Another report of a locked account on the dev list:

      https://groups.google.com/d/msg/jenkinsci-dev/SygEDSaQFyY/eC019EuhBAAJ


      I was unaware we're  locking accounts for any reason (perhaps related to the password reset 1.5 years ago?), and the account app does not allow re-enabling. What's going on here?

        Attachments

          Activity

          Hide
          danielbeck Daniel Beck added a comment -

          Another user reports the same problem to the jenkinsci-accounts mailing list when trying to reset password.

          javax.servlet.ServletException: javax.servlet.ServletException: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

           

          Show
          danielbeck Daniel Beck added a comment - Another user reports the same problem to the  jenkinsci-accounts mailing list when trying to reset password. javax.servlet.ServletException: javax.servlet.ServletException: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled  
          Hide
          olblak Olivier Vernin added a comment -

          It seems that the Sendgrid account used to send emails is disabled R. Tyler Croy

          Show
          olblak Olivier Vernin added a comment - It seems that the Sendgrid account used to send emails is disabled R. Tyler Croy
          Hide
          danielbeck Daniel Beck added a comment -

          javax.mail.AuthenticationFailedException

          Makes sense, didn't even notice that.

          Show
          danielbeck Daniel Beck added a comment - javax.mail.AuthenticationFailedException Makes sense, didn't even notice that.
          Hide
          kohsuke Kohsuke Kawaguchi added a comment -

          Taking over while Tyler is out. I assume for some reasons API key has expired, 

          Show
          kohsuke Kohsuke Kawaguchi added a comment - Taking over while Tyler is out. I assume for some reasons API key has expired, 
          Hide
          kohsuke Kohsuke Kawaguchi added a comment -

          I logged into sendgrid and found out that the payment method set by Olivier didn't go through. I'll write to him so that he can attend this first thing tomorrow.

          Show
          kohsuke Kohsuke Kawaguchi added a comment - I logged into sendgrid and found out that the payment method set by Olivier didn't go through. I'll write to him so that he can attend this first thing tomorrow.
          Hide
          olblak Olivier Vernin added a comment -

          At the end, I found a way to pay the bill.

          Show
          olblak Olivier Vernin added a comment - At the end, I found a way to pay the bill.
          Hide
          markizano Markizano Draconus added a comment -

          Thank you!!! I was able to reset my password!

          Show
          markizano Markizano Draconus added a comment - Thank you!!! I was able to reset my password!

            People

            Assignee:
            kohsuke Kohsuke Kawaguchi
            Reporter:
            danielbeck Daniel Beck
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: