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  1. Jenkins
  2. JENKINS-28300

Emails not sent when default recipients do not include default suffix

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      I am trying to use the "Default user E-mail suffix" setting to avoid duplication in the "Default Recipients" list, but it doesn't seem to be working. For example:

      With this configuration, I expect Email-Ext to append the default suffix to each entry in the default recipients list. This does seem to happen, as the log reports

      Checking if email needs to be generated
Email was triggered for: Always
Sending email for trigger: Always
messageContentType = text/html; charset=UTF-8
Request made to attach build log
Request made to compress build log
Adding recipients from project recipient list
Adding recipients from trigger recipient list
Setting In-Reply-To since last build was not successful
Successfully created MimeMessage
Sending email to: john.doe@foo.com jane.doe@foo.com

      But the email does not appear to be sent. At least, I'm not receiving anything.

      However, with the suffixes manually appended to each entry in the default recipients list:

      The emails are sent without issue. What's going on here?

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          [JENKINS-28300] Emails not sent when default recipients do not include default suffix

          Josh Hagins created issue -

          Alex Earl added a comment -

          Is the build log output the same when you have the suffix added to the recipients list? Also, is this the only change you make in the configuration?

          Alex Earl added a comment - Is the build log output the same when you have the suffix added to the recipients list? Also, is this the only change you make in the configuration?

          Josh Hagins added a comment -

          Yes, the log output is the same, and this is the only change.

          On a tangential note, the tooltip for the Debug mode setting seems to imply that Email-Ext will output logging information to the Jenkins system log, but I can't find anything in there.

          Josh Hagins added a comment - Yes, the log output is the same, and this is the only change. On a tangential note, the tooltip for the Debug mode setting seems to imply that Email-Ext will output logging information to the Jenkins system log, but I can't find anything in there.

          Alex Earl added a comment -

          Ok, I'll take a look this evening.

          Alex Earl added a comment - Ok, I'll take a look this evening.

          Alex Earl added a comment -

          I'm going to need some more information, I am able to send emails successfully with just the username in the recipients list box (no suffix). I tried with just one recipient and multiple recipients and the email sent successfully to all recipients listed.

          Alex Earl added a comment - I'm going to need some more information, I am able to send emails successfully with just the username in the recipients list box (no suffix). I tried with just one recipient and multiple recipients and the email sent successfully to all recipients listed.

          Josh Hagins added a comment - - edited

          Sure, what information can I provide that might be helpful?

          Josh Hagins added a comment - - edited Sure, what information can I provide that might be helpful?

          Alex Earl added a comment -

          What plugins do you have installed? Do those users have email addresses defined in their people page? Do you use an scm?

          Alex Earl added a comment - What plugins do you have installed? Do those users have email addresses defined in their people page? Do you use an scm?

          Josh Hagins added a comment -

          Having trouble connecting to our VPN at the moment, so I can't give you a complete list of installed plugins, but I can tell you that all users have an email address configured, and we're using the Git plugin for SCM.

          Josh Hagins added a comment - Having trouble connecting to our VPN at the moment, so I can't give you a complete list of installed plugins, but I can tell you that all users have an email address configured, and we're using the Git plugin for SCM.

          Josh Hagins added a comment - - edited

          System Properties

          Name Value
          awt.toolkit sun.awt.X11.XToolkit
          executable-war /usr/lib/jenkins/jenkins.war
          file.encoding UTF-8
          file.encoding.pkg sun.io
          file.separator /
          hudson.diyChunking true
          java.awt.graphicsenv sun.awt.X11GraphicsEnvironment
          java.awt.headless true
          java.awt.printerjob sun.print.PSPrinterJob
          java.class.path /usr/lib/jenkins/jenkins.war
          java.class.version 51.0
          java.endorsed.dirs /usr/java/jdk1.7.0_51/jre/lib/endorsed
          java.ext.dirs /usr/java/jdk1.7.0_51/jre/lib/ext:/usr/java/packages/lib/ext
          java.home /usr/java/jdk1.7.0_51/jre
          java.io.tmpdir /tmp
          java.library.path /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
          java.runtime.name Java(TM) SE Runtime Environment
          java.runtime.version 1.7.0_51-b13
          java.specification.name Java Platform API Specification
          java.specification.vendor Oracle Corporation
          java.specification.version 1.7
          java.vendor Oracle Corporation
          java.vendor.url http://java.oracle.com/
          java.vendor.url.bug http://bugreport.sun.com/bugreport/
          java.version 1.7.0_51
          java.vm.info mixed mode
          java.vm.name Java HotSpot(TM) 64-Bit Server VM
          java.vm.specification.name Java Virtual Machine Specification
          java.vm.specification.vendor Oracle Corporation
          java.vm.specification.version 1.7
          java.vm.vendor Oracle Corporation
          java.vm.version 24.51-b03
          JENKINS_HOME /var/lib/jenkins
          jna.platform.library.path /usr/lib64:/lib64:/usr/lib:/lib
          lib.svnkit.http.methods Digest,Basic,NTLM,Negotiate
          lib.svnkit.ssh2.persistent false
          line.separator  
          mail.smtp.sendpartial true
          mail.smtps.sendpartial true
          os.arch amd64
          os.name Linux
          os.version 2.6.32-504.16.2.el6.x86_64
          path.separator :
          sun.arch.data.model 64
          sun.boot.class.path /usr/java/jdk1.7.0_51/jre/lib/resources.jar:/usr/java/jdk1.7.0_51/jre/lib/rt.jar:/usr/java/jdk1.7.0_51/jre/lib/sunrsasign.jar:/usr/java/jdk1.7.0_51/jre/lib/jsse.jar:/usr/java/jdk1.7.0_51/jre/lib/jce.jar:/usr/java/jdk1.7.0_51/jre/lib/charsets.jar:/usr/java/jdk1.7.0_51/jre/lib/jfr.jar:/usr/java/jdk1.7.0_51/jre/classes
          sun.boot.library.path /usr/java/jdk1.7.0_51/jre/lib/amd64
          sun.cpu.endian little
          sun.cpu.isalist
          sun.font.fontmanager sun.awt.X11FontManager
          sun.io.unicode.encoding UnicodeLittle
          sun.java.command /usr/lib/jenkins/jenkins.war --logfile=/var/log/jenkins/jenkins.log --webroot=/var/cache/jenkins/war --httpPort=8080 --ajp13Port=8009 --debug=5 --handlerCountMax=100 --handlerCountMaxIdle=20
          sun.java.launcher SUN_STANDARD
          sun.jnu.encoding UTF-8
          sun.management.compiler HotSpot 64-Bit Tiered Compilers
          sun.os.patch.level unknown
          user.country US
          user.dir /
          user.home /var/lib/jenkins
          user.language en
          user.name jenkins
          user.timezone US/Eastern

          Environment Variables

          Name Value
          _ /etc/alternatives/java
          CONSOLETYPE vt
          HOME /var/lib/jenkins
          LANG en_US.UTF-8
          LANGSH_SOURCED 1
          LOGNAME jenkins
          NLSPATH /usr/dt/lib/nls/msg/%L/%N.cat
          PATH /sbin:/usr/sbin:/bin:/usr/bin
          previous N
          PREVLEVEL N
          PWD /
          RUNLEVEL 3
          SHELL /bin/bash
          SHLVL 3
          TERM linux
          UPSTART_EVENTS runlevel
          UPSTART_INSTANCE  
          UPSTART_JOB rc
          USER jenkins
          XFILESEARCHPATH /usr/dt/app-defaults/%L/Dt

          Plugins

          Name Version Enabled Pinned
          active-directory 1.39 true false
          analysis-core 1.71 true false
          ansicolor 0.4.1 true false
          ant 1.2 true false
          antisamy-markup-formatter 1.3 true true
          bitbucket 1.1.0 true false
          bitbucket-pullrequest-builder 1.4.5 true false
          checkstyle 3.42 true false
          clone-workspace-scm 0.6 true false
          cloudbees-folder 4.8 true false
          cobertura 1.9.7 true false
          conditional-buildstep 1.3.3 true false
          credentials 1.22 true true
          cvs 2.12 true true
          email-ext 2.40.1 true false
          envinject 1.91.2 true false
          external-monitor-job 1.4 true true
          git 2.3.5 true false
          git-client 1.17.0 true false
          hipchat 0.1.9 true false
          javadoc 1.3 true true
          jenkins-multijob-plugin 1.16 true false
          junit 1.6 true true
          ldap 1.11 true true
          mailer 1.15 true true
          mapdb-api 1.0.6.0 true false
          matrix-auth 1.2 true true
          matrix-project 1.4 true true
          maven-plugin 2.9 true true
          next-build-number 1.1 true false
          nodejs 0.2.1 true false
          pam-auth 1.2 true true
          parameterized-trigger 2.26 true false
          postbuild-task 1.8 true false
          postbuildscript 0.17 true false
          role-strategy 2.2.0 true false
          run-condition 1.0 true false
          sbt 1.5 true false
          scm-api 0.2 true false
          scoverage 1.1.2 true false
          script-security 1.14 true false
          ssh-credentials 1.11 true true
          ssh-slaves 1.9 true true
          subversion 2.5 true true
          template-project 1.4.2 true false
          token-macro 1.10 true false
          translation 1.12 true true
          versionnumber 1.5 true false
          violations 0.7.11 true false
          warnings 4.47 true false
          windows-slaves 1.0 true false
          ws-cleanup 0.25 true false

          Josh Hagins added a comment - - edited System Properties Name Value awt.toolkit sun.awt.X11.XToolkit executable-war /usr/lib/jenkins/jenkins.war file.encoding UTF-8 file.encoding.pkg sun.io file.separator / hudson.diyChunking true java.awt.graphicsenv sun.awt.X11GraphicsEnvironment java.awt.headless true java.awt.printerjob sun.print.PSPrinterJob java.class.path /usr/lib/jenkins/jenkins.war java.class.version 51.0 java.endorsed.dirs /usr/java/jdk1.7.0_51/jre/lib/endorsed java.ext.dirs /usr/java/jdk1.7.0_51/jre/lib/ext:/usr/java/packages/lib/ext java.home /usr/java/jdk1.7.0_51/jre java.io.tmpdir /tmp java.library.path /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib java.runtime.name Java(TM) SE Runtime Environment java.runtime.version 1.7.0_51-b13 java.specification.name Java Platform API Specification java.specification.vendor Oracle Corporation java.specification.version 1.7 java.vendor Oracle Corporation java.vendor.url http://java.oracle.com/ java.vendor.url.bug http://bugreport.sun.com/bugreport/ java.version 1.7.0_51 java.vm.info mixed mode java.vm.name Java HotSpot(TM) 64-Bit Server VM java.vm.specification.name Java Virtual Machine Specification java.vm.specification.vendor Oracle Corporation java.vm.specification.version 1.7 java.vm.vendor Oracle Corporation java.vm.version 24.51-b03 JENKINS_HOME /var/lib/jenkins jna.platform.library.path /usr/lib64:/lib64:/usr/lib:/lib lib.svnkit.http.methods Digest,Basic,NTLM,Negotiate lib.svnkit.ssh2.persistent false line.separator   mail.smtp.sendpartial true mail.smtps.sendpartial true os.arch amd64 os.name Linux os.version 2.6.32-504.16.2.el6.x86_64 path.separator : sun.arch.data.model 64 sun.boot.class.path /usr/java/jdk1.7.0_51/jre/lib/resources.jar:/usr/java/jdk1.7.0_51/jre/lib/rt.jar:/usr/java/jdk1.7.0_51/jre/lib/sunrsasign.jar:/usr/java/jdk1.7.0_51/jre/lib/jsse.jar:/usr/java/jdk1.7.0_51/jre/lib/jce.jar:/usr/java/jdk1.7.0_51/jre/lib/charsets.jar:/usr/java/jdk1.7.0_51/jre/lib/jfr.jar:/usr/java/jdk1.7.0_51/jre/classes sun.boot.library.path /usr/java/jdk1.7.0_51/jre/lib/amd64 sun.cpu.endian little sun.cpu.isalist sun.font.fontmanager sun.awt.X11FontManager sun.io.unicode.encoding UnicodeLittle sun.java.command /usr/lib/jenkins/jenkins.war --logfile=/var/log/jenkins/jenkins.log --webroot=/var/cache/jenkins/war --httpPort=8080 --ajp13Port=8009 --debug=5 --handlerCountMax=100 --handlerCountMaxIdle=20 sun.java.launcher SUN_STANDARD sun.jnu.encoding UTF-8 sun.management.compiler HotSpot 64-Bit Tiered Compilers sun.os.patch.level unknown user.country US user.dir / user.home /var/lib/jenkins user.language en user.name jenkins user.timezone US/Eastern Environment Variables Name Value _ /etc/alternatives/java CONSOLETYPE vt HOME /var/lib/jenkins LANG en_US.UTF-8 LANGSH_SOURCED 1 LOGNAME jenkins NLSPATH /usr/dt/lib/nls/msg/%L/%N.cat PATH /sbin:/usr/sbin:/bin:/usr/bin previous N PREVLEVEL N PWD / RUNLEVEL 3 SHELL /bin/bash SHLVL 3 TERM linux UPSTART_EVENTS runlevel UPSTART_INSTANCE   UPSTART_JOB rc USER jenkins XFILESEARCHPATH /usr/dt/app-defaults/%L/Dt Plugins Name Version Enabled Pinned active-directory 1.39 true false analysis-core 1.71 true false ansicolor 0.4.1 true false ant 1.2 true false antisamy-markup-formatter 1.3 true true bitbucket 1.1.0 true false bitbucket-pullrequest-builder 1.4.5 true false checkstyle 3.42 true false clone-workspace-scm 0.6 true false cloudbees-folder 4.8 true false cobertura 1.9.7 true false conditional-buildstep 1.3.3 true false credentials 1.22 true true cvs 2.12 true true email-ext 2.40.1 true false envinject 1.91.2 true false external-monitor-job 1.4 true true git 2.3.5 true false git-client 1.17.0 true false hipchat 0.1.9 true false javadoc 1.3 true true jenkins-multijob-plugin 1.16 true false junit 1.6 true true ldap 1.11 true true mailer 1.15 true true mapdb-api 1.0.6.0 true false matrix-auth 1.2 true true matrix-project 1.4 true true maven-plugin 2.9 true true next-build-number 1.1 true false nodejs 0.2.1 true false pam-auth 1.2 true true parameterized-trigger 2.26 true false postbuild-task 1.8 true false postbuildscript 0.17 true false role-strategy 2.2.0 true false run-condition 1.0 true false sbt 1.5 true false scm-api 0.2 true false scoverage 1.1.2 true false script-security 1.14 true false ssh-credentials 1.11 true true ssh-slaves 1.9 true true subversion 2.5 true true template-project 1.4.2 true false token-macro 1.10 true false translation 1.12 true true versionnumber 1.5 true false violations 0.7.11 true false warnings 4.47 true false windows-slaves 1.0 true false ws-cleanup 0.25 true false

          Alex Earl added a comment -

          Ok, I've been running on Windows, I can try running on Linux, though I don't think it will make a difference for me. Can you try enabling debug mode in JavaMail (you would need to set mail.debug=true in the system properties).

          Alex Earl added a comment - Ok, I've been running on Windows, I can try running on Linux, though I don't think it will make a difference for me. Can you try enabling debug mode in JavaMail (you would need to set mail.debug=true in the system properties).

            slide_o_mix Alex Earl
            jawshooah Josh Hagins
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              Created:
              Updated:
              Resolved: