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Task
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Resolution: Unresolved
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Major
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None
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Jenkins 2.81
64-bit Windows 7 Professional machine
JRE v1.8.0.112
Ant Plugin / 1.7
Apache HttpComponents Client 4.x API Plugin / 4.5.3-2.0
Authentication Tokens API Plugin / 1.3
bouncycastle API Plugin / 2.16.2
Branch API Plugin / 2.0.11
Build Timeout / 1.18
Credentials Binding Plugin / 1.13
Credentials Plugin / 2.1.16
CVS Plug-in / 2.13
description setter plugin / 1.10
disk-usage plugin / 0.28
Display URL API / 2.0
Docker Commons Plugin / 1.8
Docker Pipeline / 1.13
Durable Task Plugin / 1.14
Email Extension Plugin / 2.60
External Monitor Job Type Plugin / 1.7
Folders Plugin / 6.1.2
Git client plugin/ 2.5.0
Git plugin/ 3.5.1
GIT server Plugin/ 1.7
GitHub API Plugin/ 1.89
GitHub Branch Source Plugin/ 2.2.3
GitHub plugin/ 1.28.0
Icon Shim Plugin/ 2.0.3
Jackson 2 API Plugin/ 2.7.3
Javadoc Plugin/ 1.4
JavaScript GUI Lib: ACE Editor bundle plugin / 1.1
JavaScript GUI Lib: Handlebars bundle plugin / 1.1.1
JavaScript GUI Lib: jQuery bundles (jQuery and jQuery UI) plugin/ 1.2.1
JavaScript GUI Lib: Moment.js bundle plugin / 1.1.1
JSch dependency plugin / 0.1.54.1
JUnit Plugin / 1.21
LDAP Plugin / 1.17
Mailer Plugin / 1.20
MapDB API Plugin / 1.0.9.0
Mask Passwords Plugin / 2.10.1
Matrix Authorization Strategy Plugin / 1.7
Matrix Project Plugin / 1.11
Maven Integration plugin / 3.0-rc1
OWASP Markup Formatter Plugin / 1.5
PAM Authentication plugin / 1.3
Pipeline / 2.5
Pipeline Graph Analysis Plugin / 1.5
Pipeline: API / 2.22
Pipeline: Basic Steps / 2.6
Pipeline: Build Step / 2.5.1
Pipeline: Declarative / 1.2
Pipeline: Declarative Agent API / 1.1.1
Pipeline: Declarative Extension Points API / 1.2
Pipeline: GitHub Groovy Libraries / 1.0
Pipeline: Groovy / 2.40
Pipeline: Input Step / 2.8
Pipeline: Job / 2.14.1
Pipeline: Milestone Step / 1.3.1
Pipeline: Model API / 1.2
Pipeline: Multibranch / 2.16
Pipeline: Nodes and Processes / 2.15
Pipeline: REST API Plugin / 2.9
Pipeline: SCM Step / 2.6
Pipeline: Shared Groovy Libraries/ 2.9
Pipeline: Stage Step/ 2.2
Pipeline: Stage Tags Metadata/ 1.2
Pipeline: Stage View Plugin/ 2.9
Pipeline: Step API/ 2.13
Pipeline: Supporting APIs /2.15
Plain Credentials Plugin/ 1.4
Priority Sorter Plugin / 3.5.1
Progress Bar Column Plugin / 1.0
Rebuilder / 1.25
SCM API Plugin / 2.2.2
Script Security Plugin / 1.34
SSH Agent Plugin / 1.15
SSH Credentials Plugin / 1.13
SSH Slaves plugin / 1.21
Structs Plugin / 1.10
Subversion Plug-in / 2.9
Timestamper / 1.8.8
Token Macro Plugin / 2.3
Translation Assistance plugin / 1.15
URLTrigger Plug-in / 0.41
Windows Slaves Plugin / 1.3.1
Xvfb plugin / 1.1.3
Xvnc plugin / 1.24
Firefox 56.0 (64-bit)Jenkins 2.81 64-bit Windows 7 Professional machine JRE v1.8.0.112 Ant Plugin / 1.7 Apache HttpComponents Client 4.x API Plugin / 4.5.3-2.0 Authentication Tokens API Plugin / 1.3 bouncycastle API Plugin / 2.16.2 Branch API Plugin / 2.0.11 Build Timeout / 1.18 Credentials Binding Plugin / 1.13 Credentials Plugin / 2.1.16 CVS Plug-in / 2.13 description setter plugin / 1.10 disk-usage plugin / 0.28 Display URL API / 2.0 Docker Commons Plugin / 1.8 Docker Pipeline / 1.13 Durable Task Plugin / 1.14 Email Extension Plugin / 2.60 External Monitor Job Type Plugin / 1.7 Folders Plugin / 6.1.2 Git client plugin/ 2.5.0 Git plugin/ 3.5.1 GIT server Plugin/ 1.7 GitHub API Plugin/ 1.89 GitHub Branch Source Plugin/ 2.2.3 GitHub plugin/ 1.28.0 Icon Shim Plugin/ 2.0.3 Jackson 2 API Plugin/ 2.7.3 Javadoc Plugin/ 1.4 JavaScript GUI Lib: ACE Editor bundle plugin / 1.1 JavaScript GUI Lib: Handlebars bundle plugin / 1.1.1 JavaScript GUI Lib: jQuery bundles (jQuery and jQuery UI) plugin/ 1.2.1 JavaScript GUI Lib: Moment.js bundle plugin / 1.1.1 JSch dependency plugin / 0.1.54.1 JUnit Plugin / 1.21 LDAP Plugin / 1.17 Mailer Plugin / 1.20 MapDB API Plugin / 1.0.9.0 Mask Passwords Plugin / 2.10.1 Matrix Authorization Strategy Plugin / 1.7 Matrix Project Plugin / 1.11 Maven Integration plugin / 3.0-rc1 OWASP Markup Formatter Plugin / 1.5 PAM Authentication plugin / 1.3 Pipeline / 2.5 Pipeline Graph Analysis Plugin / 1.5 Pipeline: API / 2.22 Pipeline: Basic Steps / 2.6 Pipeline: Build Step / 2.5.1 Pipeline: Declarative / 1.2 Pipeline: Declarative Agent API / 1.1.1 Pipeline: Declarative Extension Points API / 1.2 Pipeline: GitHub Groovy Libraries / 1.0 Pipeline: Groovy / 2.40 Pipeline: Input Step / 2.8 Pipeline: Job / 2.14.1 Pipeline: Milestone Step / 1.3.1 Pipeline: Model API / 1.2 Pipeline: Multibranch / 2.16 Pipeline: Nodes and Processes / 2.15 Pipeline: REST API Plugin / 2.9 Pipeline: SCM Step / 2.6 Pipeline: Shared Groovy Libraries/ 2.9 Pipeline: Stage Step/ 2.2 Pipeline: Stage Tags Metadata/ 1.2 Pipeline: Stage View Plugin/ 2.9 Pipeline: Step API/ 2.13 Pipeline: Supporting APIs /2.15 Plain Credentials Plugin/ 1.4 Priority Sorter Plugin / 3.5.1 Progress Bar Column Plugin / 1.0 Rebuilder / 1.25 SCM API Plugin / 2.2.2 Script Security Plugin / 1.34 SSH Agent Plugin / 1.15 SSH Credentials Plugin / 1.13 SSH Slaves plugin / 1.21 Structs Plugin / 1.10 Subversion Plug-in / 2.9 Timestamper / 1.8.8 Token Macro Plugin / 2.3 Translation Assistance plugin / 1.15 URLTrigger Plug-in / 0.41 Windows Slaves Plugin / 1.3.1 Xvfb plugin / 1.1.3 Xvnc plugin / 1.24 Firefox 56.0 (64-bit)
We're running Jenkins version 2.81 on a 64-bit Windows 7 Professional machine, 8 GB RAM, using JRE v1.8.0.112.
Certain Jenkins menus throw a stack trace:
- Configure Global Security
- Configure Credentials
- Global Tool Configuration
java.lang.AssertionError: InstanceIdentity is missing its singleton at org.jenkinsci.main.modules.instance_identity.InstanceIdentity.get(InstanceIdentity.java:133) at org.jenkinsci.main.modules.instance_identity.InstanceIdentityRSAProvider.getKeyPair(InstanceIdentityRSAProvider.java:23) at jenkins.model.identity.InstanceIdentityProvider$KeyTypes.get(InstanceIdentityProvider.java:161) at jenkins.model.identity.InstanceIdentityProvider$KeyTypes.getKeyPair(InstanceIdentityProvider.java:210) at jenkins.model.identity.IdentityRootAction.getUrlName(IdentityRootAction.java:42) at jenkins.model.Jenkins.getDynamic(Jenkins.java:3643) at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627) at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343) at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184) at org.kohsuke.stapler.MetaClass$10.dispatch(MetaClass.java:372) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715) Caused: javax.servlet.ServletException at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:765) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649) at org.kohsuke.stapler.Stapler.service(Stapler.java:238) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:841) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:135) at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:138) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.Server.handle(Server.java:564) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124) at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128) at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199) at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745)
This is particularly problematic because it prevents us from adding new SSH keys to the server instance.
(This seems to be related or similar to JENKINS-38057, which was recently closed.)
- is duplicated by
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JENKINS-49579 Opening "Global Tool Configuration", "Global Security", "About Jenkins" and "Install as Windows Service" fails
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- Resolved
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[JENKINS-47431] "Configure Global Security", "Configure Credentials", "Global Tool Configuration" menu items throw stack trace
Alex Fung
added a comment - Sorry oleg_nenashev, that's correct – I meant Jenkins version 2.81; that was a typo.
Alex Fung
added a comment - Sorry oleg_nenashev , that's correct – I meant Jenkins version 2.81 ; that was a typo. gs0f40o0vseljgbjcxv2 Since this links to another issue, did you apply the solution described in its comments of deleting the identity file? What happens when you do?
Alex Fung
added a comment - Hello danielbeck,
Yes, we did attempt to apply the solution cited here – we renamed the existing identity file identity.key in the user directory for Jenkins to identity.key.<timestamp>, and restarted. Unfortunately, the issue remained – we are unable to access certain Jenkins menus, as per JIRA description.. (Unlike Peter Schutt, I did not see a new identity.key file generated, for what that's worth.)
Alex Fung
added a comment - Hello danielbeck ,
Yes, we did attempt to apply the solution cited here – we renamed the existing identity file identity.key in the user directory for Jenkins to identity.key.<timestamp> , and restarted. Unfortunately, the issue remained – we are unable to access certain Jenkins menus, as per JIRA description.. (Unlike Peter Schutt, I did not see a new identity.key file generated, for what that's worth.) gs0f40o0vseljgbjcxv2 Given similar recent reports, please double check that Jenkins runs on JRE 8, and not JRE 9. This error typically occurs when doing the latter.
Alex Fung
added a comment - Hello danielbeck,
Thank you for the advice. I just double-checked the machine, and this Jenkins is running with JRE v1.8.0.112.
Alex Fung
added a comment - Hello danielbeck ,
Thank you for the advice. I just double-checked the machine, and this Jenkins is running with JRE v1.8.0.112. gs0f40o0vseljgbjcxv2 To clarify, did you rename both identity.key and identity.key.enc earlier?
Also, please provide the log records (/var/log/jenkins/jenkins.log or equivalent) from the latest Jenkins startup.
Alex Fung
added a comment - Hello danielbeck,
Regarding identity.key query, we renamed the identity.key file alone in the user directory for Jenkins. When we restarted the Jenkins server, no identity.key.enc file was generated in the user directory for Jenkins upon start-up. There was only the renamed identity.key.<timestamp> in the folder.
Alex Fung
added a comment - Hello danielbeck ,
Regarding identity.key query, we renamed the identity.key file alone in the user directory for Jenkins. When we restarted the Jenkins server, no identity.key.enc file was generated in the user directory for Jenkins upon start-up. There was only the renamed identity.key.<timestamp> in the folder. Alex Fung
added a comment - Thank you. It appears we're starting Jenkins via java -jar jenkins.war such that all output gets directed to console, so I piped this into a file jenkins.out and have attached it to this JIRA.
Alex Fung
added a comment - Thank you. It appears we're starting Jenkins via java -jar jenkins.war such that all output gets directed to console, so I piped this into a file jenkins.out and have attached it to this JIRA. The relevant error is
1) Error injecting constructor, java.io.IOException: Could not read PEM file incorrect header. at org.jenkinsci.main.modules.instance_identity.PageDecoratorImpl.<init>(PageDecoratorImpl.java:21) … Caused by: java.io.IOException: Could not read PEM file incorrect header. at org.jenkinsci.main.modules.instance_identity.pem.PEMHelper.decodePEM(PEMHelper.java:67) at org.jenkinsci.main.modules.instance_identity.InstanceIdentity.read(InstanceIdentity.java:90)
Looking at the code, it seems that the file identity.key exists and is in an invalid format. Please note that the files needs to be removed while Jenkins is not running, doing that while it's running doesn't help.
The relevant error is
1) Error injecting constructor, java.io.IOException: Could not read PEM file incorrect header. at org.jenkinsci.main.modules.instance_identity.PageDecoratorImpl.<init>(PageDecoratorImpl.java:21) … Caused by: java.io.IOException: Could not read PEM file incorrect header. at org.jenkinsci.main.modules.instance_identity.pem.PEMHelper.decodePEM(PEMHelper.java:67) at org.jenkinsci.main.modules.instance_identity.InstanceIdentity.read(InstanceIdentity.java:90)
Looking at the code, it seems that the file identity.key exists and is in an invalid format. Please note that the files needs to be removed while Jenkins is not running, doing that while it's running doesn't help.
Alex Fung
added a comment - Many thanks danielbeck, your diagnosis helped resolve this issue for us! As per this comment, we had renamed the identity.key file in the user directory for Jenkins, but apparently this was not the instance in the invalid format causing the issue. There was another identity.key file on the filesystem. After:
- stopping our Jenkins server
- removing that offending straggler identity.key file
- and restarting the Jenkins server
the "Configure Global Security", "Configure Credentials", "Global Tool Configuration" menu items are functioning properly.
Thanks again Daniel, greatly appreciate your assistance!
Alex Fung
added a comment - Many thanks danielbeck , your diagnosis helped resolve this issue for us! As per this comment, we had renamed the identity.key file in the user directory for Jenkins, but apparently this was not the instance in the invalid format causing the issue. There was another identity.key file on the filesystem. After:
stopping our Jenkins server
removing that offending straggler identity.key file
and restarting the Jenkins server
the "Configure Global Security", "Configure Credentials", "Global Tool Configuration" menu items are functioning properly.
Thanks again Daniel, greatly appreciate your assistance! oleg_nenashev I've attached the errors I see in the console when starting up my jenkins server.
Hope you can help me resolve this issue.
aqlive Jenkins does not support Java 9 and you're trying to run it on that. Don't do that.
oleg_nenashev Please note that the comment section was hijacked, this wasn't about Java 9. Whatever the issue description says might not be what's caused by Java 9.
Right, there are Java 8 reports as well. Reverting my change in this ticket, but I am not going to triage it for Java 9 anyway
I'm facing same issue on startup screen only when I enter localhost:8080 and hit enter
Karthik N
added a comment - I have started learning Jenkins, I too found the similar issues while trying to enter to "Config global security"
Karthik N
added a comment - I have started learning Jenkins, I too found the similar issues while trying to enter to " Config global security " karthik537 how do you use Jenkins? Do you run it in Apache Tomcat or other external web container?
Subramanya Jagannath
added a comment - oleg_nenashev I am also facing the same issue, I am trying to run Jenkins in Windows machine, whenever I try to access Jenkins before login I use to get this error. I am using Java 8 and windows 10. Let me know if you need any more info.
Subramanya Jagannath
added a comment - oleg_nenashev I am also facing the same issue, I am trying to run Jenkins in Windows machine, whenever I try to access Jenkins before login I use to get this error. I am using Java 8 and windows 10. Let me know if you need any more info. subbuhj I do not actively work on it at the moment. Somebody else might diagnose it, a fresh set of startup logs for the recent LTS would be helpful
Subramanya Jagannath
added a comment - Sure .. thanks oleg_nenashev. I will be creating new ticket for this issue.
Subramanya Jagannath
added a comment - Sure .. thanks oleg_nenashev . I will be creating new ticket for this issue. 
gs0f40o0vseljgbjcxv2 please clarify which version you use. There is no Jenkins version like "2.8.1" available. Do you mean "2.81" or what?