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  1. Jenkins
  2. JENKINS-52060

Credentials issue: Access for user 'nouser' has not been enabled by 'p4 protect'.

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Critical Critical
    • p4-plugin
    • Jenkins ver. 2.86, Windows, P4 1.8.5

      I'm trying to add a Perforce Password Credential to connect to a remote replica server but I'm having issues connecting. I'm using an SSL connection and have confirmed the credentials work and triple checked I am using the correct fingerprint. 

      When I hit "Test Connection" it spins for a short while then spits out "Server Connection Error.".

      From looking at the system logs I see this error which seems to indicate it is trying to connect with the username "nouser" though this is not the username that I have entered.

       

      Jun 20, 2018 5:14:35 AM SEVERE org.jenkinsci.plugins.p4.client.ConnectionHelper connect
P4: Unable to connect: com.perforce.p4java.exception.ConnectionException: Access for user 'nouser' has not been enabled by 'p4 protect'.

Jun 20, 2018 5:14:35 AM INFO org.jenkinsci.plugins.p4.client.ConnectionHelper 
P4: Unable to connect: com.perforce.p4java.exception.ConnectionException: Access for user 'nouser' has not been enabled by 'p4 protect'.
Jun 20, 2018 5:14:35 AM SEVERE org.jenkinsci.plugins.p4.client.ConnectionHelper connectionRetry
P4: Connection retry: 1
Jun 20, 2018 5:14:35 AM INFO org.jenkinsci.plugins.p4.client.ConnectionHelper 
P4: Connection retry: 1
Jun 20, 2018 5:14:38 AM SEVERE org.jenkinsci.plugins.p4.client.ConnectionHelper connectionRetry
P4: Connection retry giving up...
Jun 20, 2018 5:14:38 AM INFO org.jenkinsci.plugins.p4.client.ConnectionHelper 
P4: Connection retry giving up...

      Any idea why this would happen? Connections to our own Perforce servers are connecting fine. 

       

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          [JENKINS-52060] Credentials issue: Access for user 'nouser' has not been enabled by 'p4 protect'.

          Alexander Perry created issue -
          W Basu Perforce made changes -
          Assignee New: W Basu Perforce [ wbasupm ]
          W Basu Perforce made changes -
          Assignee Original: W Basu Perforce [ wbasupm ]
          W Basu Perforce made changes -
          Labels Original: P4_PLUGIN p4 p4plugin New: P4_SUPPORT
          Karl Wirth made changes -
          Assignee New: Karl Wirth [ p4karl ]
          Karl Wirth made changes -
          Resolution New: Cannot Reproduce [ 5 ]
          Status Original: Open [ 1 ] New: Closed [ 6 ]
          Emanuel May made changes -
          Attachment New: image-2020-07-20-08-56-47-613.png [ 51947 ]
          Emanuel May made changes -
          Attachment New: image-2020-07-20-08-59-30-992.png [ 51948 ]
          Emanuel May made changes -
          Comment [ I tried to send the email, but I got a mail back that "support@perforce.com" does not exist. Is it okay if I send it to your direct email address instead? ]

            p4karl Karl Wirth
            alexgeek Alexander Perry
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              Created:
              Updated:
              Resolved: