Radek Antoniuk added a comment - 2020-03-27 17:01 I have just tested this using my Jira Cloud instance and a Docker Jenkins LTS 2.222.1 and current Jenkins Jira plugin 3.1.14 - all works fine for me. Try using a docker instance for troubleshooting to check if it works with your Jira instance - see  https://github.com/jenkinsci/docker  for help. If it still doesn't work for you with 3.0.14, please post new stacktrace.

jack you added a comment - 2020-03-29 08:41 - edited I update Jira to 3.0.14,still use Jenkins 2.204.2. but meet same issue. I also remove Jira site of SYSTEM level.  Folder level still not work. ERRORA problem occurred while processing the request. Please check our bug tracker to see if a similar problem has already been reported. If it is already reported, please vote and put a comment on it to let us gauge the impact of the problem. If you think this is a new issue, please file a new issue. When you file an issue, make sure to add the entire stack trace, along with the version of Jenkins and relevant plugins. The users list might be also useful in understanding what has happened. Stack trace java.lang.NullPointerException at hudson.plugins.jira.JiraSite.createSession(JiraSite.java:531) at hudson.plugins.jira.JiraSite.getSession(JiraSite.java:507) at hudson.plugins.jira.JiraSite$DescriptorImpl.doValidate(JiraSite.java:1180) at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627) at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:396) at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:408) at org.kohsuke.stapler.interceptor.RequirePOST$Processor.invoke(RequirePOST.java:77) at org.kohsuke.stapler.PreInvokeInterceptedFunction.invoke(PreInvokeInterceptedFunction.java:26) at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:212) at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:145) at org.kohsuke.stapler.MetaClass$11.doDispatch(MetaClass.java:535) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) Caused: javax.servlet.ServletException at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:797) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.MetaClass$4.doDispatch(MetaClass.java:280) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.MetaClass$4.doDispatch(MetaClass.java:280) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.MetaClass$4.doDispatch(MetaClass.java:280) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.MetaClass$4.doDispatch(MetaClass.java:280) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:676) at org.kohsuke.stapler.Stapler.service(Stapler.java:238) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154) at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:246) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:109) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at jenkins.security.ResourceDomainFilter.doFilter(ResourceDomainFilter.java:76) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at com.smartcodeltd.jenkinsci.plugin.assetbundler.filters.LessCSS.doFilter(LessCSS.java:47) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at hudson.plugins.locale.LocaleFilter.doFilter(LocaleFilter.java:42) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:59) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at jenkins.telemetry.impl.UserLanguages$AcceptLanguageFilter.doFilter(UserLanguages.java:128) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:64) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84) at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:118) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.Server.handle(Server.java:505) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:698) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:804) at java.lang. Thread .run( Thread .java:748)

Radek Antoniuk added a comment - 2020-03-29 18:17 I was able to reproduce your error, it seems you are trying to use Folder scoped credentials and that doesn't work. Can you define the credentials on the global scope, re-save the job configuration and check that this works?

jack you added a comment - 2020-03-30 00:47 it works when using global credentials. but this is not expected for jenkins user. as Jenkins user doesn't have admin permission to add global credentials.   I understand Jira site can be configured in Folder level, shouldn't Folder credential work as well?

Radek Antoniuk added a comment - 2020-03-30 09:47 Yes, you are right, it seems that this is a bug at the moment. As this is a community plugin, feel feel free to give it a shot and contribute to fix this and open a Pull request - see  some help here

jack you added a comment - 2020-04-16 08:06 we create global credential to fix it.