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  1. Jenkins
  2. JENKINS-64269

Jira plugin is not populating data from jira

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Minor Minor
    • jira-plugin
    • None

      Hi Team.

       

      It's a major issue as the Jira plugin is not populating any data from Jira site.

      We had successfully configured the Jira & Jenkins integration on the Jenkins server with the help of Jira plugin and it passed the test connection. But when we use "Jira Release Version Parameter" option on the job configuration page, then it's not populating any data. Please refer below screenshot for your reference.

      This is the message we are getting on the build screen.

      Jira's job configuration parameter

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          [JENKINS-64269] Jira plugin is not populating data from jira

          johnson varghese created issue -

          Radek Antoniuk added a comment -

          Can you try with project key being uppercase?

          Radek Antoniuk added a comment - Can you try with project key being uppercase?
          Radek Antoniuk made changes -
          Priority Original: Blocker [ 1 ] New: Minor [ 4 ]
          Radek Antoniuk made changes -
          Environment Original: production

          johnson varghese added a comment -

          Hi warden

          I have tried both Upper case and Lower case. But getting same result.

          Integration with Jira was successful, but the data which is not populating on the job's page.

           

          Regards

          Johnson Varghese

          johnson varghese added a comment - Hi warden I have tried both Upper case and Lower case. But getting same result. Integration with Jira was successful, but the data which is not populating on the job's page.   Regards Johnson Varghese

          Radek Antoniuk added a comment -

          That's weird, I tested it when I added that comment and it worked with Jira Cloud. I had the problem with lowercase indeed, but when changed to uppercase it worked just fine.
          Can you describe your environment (Jenkins version, plugin and Jira version) and try to see Jenkins debug logs (increase debug level if needed) ?

          Radek Antoniuk added a comment - That's weird, I tested it when I added that comment and it worked with Jira Cloud. I had the problem with lowercase indeed, but when changed to uppercase it worked just fine. Can you describe your environment (Jenkins version, plugin and Jira version) and try to see Jenkins debug logs (increase debug level if needed) ?
          johnson varghese made changes -
          Attachment New: image-2021-02-03-11-47-19-115.png [ 53932 ]

          johnson varghese added a comment -

          Hi, warden thanks for your reply.

           

          I had already tried with uppercase, but no luck. below is the error which I  am facing.

          Regards

          Johnson Varghese

          johnson varghese added a comment - Hi, warden  thanks for your reply.   I had already tried with uppercase, but no luck. below is the error which I  am facing. Regards Johnson Varghese

          Radek Antoniuk added a comment -
          • try increasing debug level for hudson.plugins.Jira, check logs for any exceptions
          • provide Jira, Jenkins and plugin version information

           

          Radek Antoniuk added a comment - try increasing debug level for  hudson.plugins.Jira , check logs for any exceptions provide Jira, Jenkins and plugin version information  
          Jerry made changes -
          Attachment New: Screenshot from 2021-04-28 16-34-26.png [ 54698 ]
          Attachment New: Screenshot from 2021-04-28 16-36-40.png [ 54699 ]
          Attachment New: Screenshot from 2021-04-28 16-37-35.png [ 54700 ]

            Unassigned Unassigned
            johnsonkv91 johnson varghese
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              Created:
              Updated: