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Bug
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Resolution: Unresolved
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Minor
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None
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Jenkins Version: 2.426.1
Plugin Version: 2.0.14
I am setting up a Jira configuration from my Jenkins server. After entering all necessary parameters (Site Name, Webhook URL, Secret), I successfully tested the configuration and received a message saying, "Successfully validated site credentials." However, when I clicked the 'Save' button, I encountered the following error:
"Cannot invoke 'com.atlassian.jira.cloud.jenkins.config.JiraCloudPluginConfig.configure(org.kohsuke.stapler.StaplerRequest, net.sf.json.JSONObject)' because 'this.config' is null."
An image is attached. Does anyone have any idea why this might have happened?
[JENKINS-73173] Atlassian Jira Software Cloud Plugin unable to save site configuration
Omer
created issue -
David Drum
added a comment - I am also seeing this in 2.452.1/2.0.14 but was able to create an entry in 2.414.3/2.0.14
David Drum
added a comment - I am also seeing this in 2.452.1/2.0.14 but was able to create an entry in 2.414.3/2.0.14 David Drum
added a comment - In 2.414.3, I get “Error Saving Connection: JSONObject["sites"] is not a JSONArray.” but the new (and, possibly importantly, initial) entry is saved.
David Drum
added a comment - In 2.414.3, I get “Error Saving Connection: JSONObject ["sites"] is not a JSONArray.” but the new (and, possibly importantly, initial) entry is saved. David Drum
added a comment - I've been able to add an entry in 2.452.1/2.0.14 but still with the “Error Saving Connection: JSONObject["sites"] is not a JSONArray.” message.
David Drum
added a comment - I've been able to add an entry in 2.452.1/2.0.14 but still with the “Error Saving Connection: JSONObject ["sites"] is not a JSONArray.” message. 
Kayub Maharjan
added a comment - Hi sgdave .
I've resolved the issue `Error Saving Connection: JSONObject["sites"] is not a JSONArray.` and it will be out by tomorrow.
However for the other error mentioned in the screenshot, I couldn't replicate it. Can you please share the full logs from your Jenkins server? i.e. `http://JENKINS_SERVER/jenkins/manage/log/all`
Kayub Maharjan
added a comment - Hi sgdave .
I've resolved the issue `Error Saving Connection: JSONObject ["sites"] is not a JSONArray.` and it will be out by tomorrow.
However for the other error mentioned in the screenshot, I couldn't replicate it. Can you please share the full logs from your Jenkins server? i.e. ` http://JENKINS_SERVER/jenkins/manage/log/all ` Now on another 2.414.3/2.0.14 Jenkins instance, nothing is saved, no errors are returned, but in the logs I get this:
2024-07-03 12:59:39.734+0000 [id=31412121] SEVERE c.a.j.c.j.c.ConfigManagementLink#doSaveConfiguration: Failed to submit form, please try again.null
This was resolved by restarting the Jenkins instance.
David Drum
added a comment - - edited Now on another 2.414.3/2.0.14 Jenkins instance, nothing is saved, no errors are returned, but in the logs I get this:
2024-07-03 12:59:39.734+0000 [id=31412121] SEVERE c.a.j.c.j.c.ConfigManagementLink#doSaveConfiguration: Failed to submit form, please try again.null
This was resolved by restarting the Jenkins instance. Kayub Maharjan
added a comment - I was not able to replicate this error locally nor in our prod test server. Can you please share the full logs so that I can narrow it down?
Kayub Maharjan
added a comment - sgdave
I was not able to replicate this error locally nor in our prod test server. Can you please share the full logs so that I can narrow it down? Kayub Maharjan
added a comment - The new version 2.0.15 has been published, please update to that and see if the error still exists.
If it does please do provide the full logs from your Jenkins server.
Kayub Maharjan
added a comment - The new version 2.0.15 has been published, please update to that and see if the error still exists.
If it does please do provide the full logs from your Jenkins server. David Drum
added a comment - Version 2.0.15 worked on the 2.452.1 instance of Jenkins that was previously throwing an error. Thank you.
David Drum
added a comment - Version 2.0.15 worked on the 2.452.1 instance of Jenkins that was previously throwing an error. Thank you. 
Is there any update regarding this issue? bgvozdev