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  1. Jenkins
  2. JENKINS-74885

Assistance Needed: Users Unable to Access Jenkins After DL Change

    • Icon: Bug Bug
    • Resolution: Incomplete
    • Icon: Critical Critical
    • _unsorted
    • Jenkins 2.401.1, OS-Linux

      Hi,

       

      Currently we are facing an issue of "missing overall permission" to the users falling in DL (Distribution List) coming from Azure AD whereas single users are still able to login and perform the action. The DL is stays unchanged except Display Name of it and which worked find previosly. This unexpected behaviour has seen since the day Network Team has changed the Display name of DL. 

      Also, I have seen tha the DL mail id was strickd out on the Manage Jenkins >> Manage and Assign Rroles >> Assign Roles page. I have tried with removing and reatching the same DL but still no luck.

      Have attah both screenshots. 

       

      Could you please help us in resolving this issue.

       

      Regards,
      Abhiram

          [JENKINS-74885] Assistance Needed: Users Unable to Access Jenkins After DL Change

          Abhiram Ghatti created issue -
          Karan made changes -
          Priority Original: Blocker [ 1 ] New: Critical [ 2 ]
          Karan made changes -
          Description Original: Hi,

          We are facing an issue where users are unable to log in to Jenkins via Azure. The affected users belong to a specific group, and no changes have been made to their access permissions. However, the group's distribution list (DL) was recently updated, and since then, the users have been unable to log in.

          Could you please assist us in resolving this issue?

          Regards,
          Abhiram
          New: Hi,

           

          We are facing an issue where users are unable to log in to Jenkins via Azure. The affected users belong to a specific group, and no changes have been made to their access permissions. However, the group's distribution list (DL) was recently updated, and since then, the users have been unable to log in.

          Could you please assist us in resolving this issue?

          Regards,
          Abhiram
          Karan made changes -
          Description Original: Hi,

           

          We are facing an issue where users are unable to log in to Jenkins via Azure. The affected users belong to a specific group, and no changes have been made to their access permissions. However, the group's distribution list (DL) was recently updated, and since then, the users have been unable to log in.

          Could you please assist us in resolving this issue?

          Regards,
          Abhiram
          New: Hi,

           

          Currently we are facing an issue of unable to 

          We have already Azure SSO setup for Jenkins. are facing an issue where users are unable to log in to Jenkins via Azure. The affected users belong to a specific group, and no changes have been made to their access permissions. However, the group's distribution list (DL) was recently updated, and since then, the users have been unable to log in.

          Could you please assist us in resolving this issue?

          Regards,
          Abhiram
          Karan made changes -
          Description Original: Hi,

           

          Currently we are facing an issue of unable to 

          We have already Azure SSO setup for Jenkins. are facing an issue where users are unable to log in to Jenkins via Azure. The affected users belong to a specific group, and no changes have been made to their access permissions. However, the group's distribution list (DL) was recently updated, and since then, the users have been unable to log in.

          Could you please assist us in resolving this issue?

          Regards,
          Abhiram
          New: Hi,

           

          Currently we are facing an issue of "missing overall permission" to the users falling in DL (Distribution List) coming from Azure AD whereas single users are still able to login and perform the action. The DL is stays unchanged except Display Name of it and which worked find previosly. This unexpected behaviour has seen since the day Network Team has changed the Display name of DL. 

          Also, I have seen tha the DL mail id was strickd out on the Manage Jenkins >> Manage and Assign Rroles >> Assign Roles page. I have tried with removing and reatching the same DL but still no luck.

           

          Could you please help us in resolving this issue.

           

          Regards,
          Abhiram
          Karan made changes -
          Description Original: Hi,

           

          Currently we are facing an issue of "missing overall permission" to the users falling in DL (Distribution List) coming from Azure AD whereas single users are still able to login and perform the action. The DL is stays unchanged except Display Name of it and which worked find previosly. This unexpected behaviour has seen since the day Network Team has changed the Display name of DL. 

          Also, I have seen tha the DL mail id was strickd out on the Manage Jenkins >> Manage and Assign Rroles >> Assign Roles page. I have tried with removing and reatching the same DL but still no luck.

           

          Could you please help us in resolving this issue.

           

          Regards,
          Abhiram
          New: Hi,

           

          Currently we are facing an issue of "missing overall permission" to the users falling in DL (Distribution List) coming from Azure AD whereas single users are still able to login and perform the action. The DL is stays unchanged except Display Name of it and which worked find previosly. This unexpected behaviour has seen since the day Network Team has changed the Display name of DL. 

          Also, I have seen tha the DL mail id was strickd out on the Manage Jenkins >> Manage and Assign Rroles >> Assign Roles page. I have tried with removing and reatching the same DL but still no luck.

          Have attah both screenshots. 

           

          Could you please help us in resolving this issue.

           

          Regards,
          Abhiram
          Mark Waite made changes -
          Mark Waite made changes -
          Component/s New: other [ 15490 ]
          Component/s Original: azure-function-plugin [ 23160 ]
          Mark Waite made changes -
          Component/s New: _unsorted [ 19622 ]
          Component/s Original: other [ 15490 ]

          Mark Waite added a comment -

          The Microsoft Entra ID plugin tracks its issues in GitHub. You are more likely to get help there or by asking in the Jenkins community channel or the Jenkins user mailing list.

          Mark Waite added a comment - The Microsoft Entra ID plugin tracks its issues in GitHub . You are more likely to get help there or by asking in the Jenkins community channel or the Jenkins user mailing list.

            azure_devops Azure DevOps
            abhiram_winfo Abhiram Ghatti
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              Created:
              Updated:
              Resolved: