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  1. Jenkins
  2. JENKINS-9494

Configure System hangs with "LOADING" gray div covering top half of settings

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    • Resolution: Duplicate
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      I am setting up Jenkins for the first time. I've successfully gone into the configure system screen before, because I was able to set up matrix user permissions as outlined in the Standard Security guide. I wanted to add an environment variable to set the time, but now I'm unable, because the page load never completes. I'm new to java, but happy to troubleshoot and try things if you tell me what logs to look at. This is NOT running under TomCat.

          [JENKINS-9494] Configure System hangs with "LOADING" gray div covering top half of settings

          John Irizarry added a comment -

          Interesting.. I too had this issue, however, I was able to overcome it by using http://localhost:8080 rather than the FQDN of the server; IE9 Win08 Srvr.

          John Irizarry added a comment - Interesting.. I too had this issue, however, I was able to overcome it by using http://localhost:8080 rather than the FQDN of the server; IE9 Win08 Srvr.

          dorothyvaliga added a comment -

          I am having this issue with build 1.434 on CentOS jdk1.6.0_18-b07 amd64 not running under tomcat, not winstone.

          dorothyvaliga added a comment - I am having this issue with build 1.434 on CentOS jdk1.6.0_18-b07 amd64 not running under tomcat, not winstone.

          I have same problem on Jenkins ver. 1.442 on windows and winstone.
          It appears after upgrading to 1.442 from 1.441 and downgrade won't help.

          Aleksey Derevyankin added a comment - I have same problem on Jenkins ver. 1.442 on windows and winstone. It appears after upgrading to 1.442 from 1.441 and downgrade won't help.

          Shane Lee added a comment -

          i get the same issue

          Shane Lee added a comment - i get the same issue

          Chrome reports an error here
          function registerValidator(e) {
          e.targetElement = findFollowingTR(e, "validation-error-area").firstChild.nextSibling;
          e.targetUrl = function()

          { return eval(this.getAttribute("checkUrl")); }

          ;
          var method = e.getAt

          Stack
          Uncaught TypeError: Cannot read property 'value' of undefined
          (anonymous function)
          e.targetUrlhudson-behavior.js:338
          registerValidatorhudson-behavior.js:343
          Object.extend._eachprototype.js:676
          applybehavior.js:73
          (anonymous function)behavior.js:79
          Object.extend._eachprototype.js:676
          Behaviour.applySubtreebehavior.js:68
          Behaviour.applybehavior.js:54
          (anonymous function)behavior.js:49
          window.onload

          Aleksey Derevyankin added a comment - Chrome reports an error here function registerValidator(e) { e.targetElement = findFollowingTR(e, "validation-error-area").firstChild.nextSibling; e.targetUrl = function() { return eval(this.getAttribute("checkUrl")); } ; var method = e.getAt Stack Uncaught TypeError: Cannot read property 'value' of undefined (anonymous function) e.targetUrlhudson-behavior.js:338 registerValidatorhudson-behavior.js:343 Object.extend._eachprototype.js:676 applybehavior.js:73 (anonymous function)behavior.js:79 Object.extend._eachprototype.js:676 Behaviour.applySubtreebehavior.js:68 Behaviour.applybehavior.js:54 (anonymous function)behavior.js:49 window.onload

          Workaround is to backup a config files, reinstall jenkins, install all plugins and restore everything from backup.
          Loading full backup is not working for me.

          Aleksey Derevyankin added a comment - Workaround is to backup a config files, reinstall jenkins, install all plugins and restore everything from backup. Loading full backup is not working for me.

          Shane Lee added a comment -

          Webpage error details

          User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727)
          Timestamp: Wed, 14 Dec 2011 12:51:36 UTC

          Message: Object required
          Line: 884
          Char: 33
          Code: 0
          URI: http://jenkins/static/e8943c49/scripts/hudson-behavior.js

          This is with the latest release, it is really slowing me up.

          Shane Lee added a comment - Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727) Timestamp: Wed, 14 Dec 2011 12:51:36 UTC Message: Object required Line: 884 Char: 33 Code: 0 URI: http://jenkins/static/e8943c49/scripts/hudson-behavior.js This is with the latest release, it is really slowing me up.

          Shane Lee added a comment -

          Addition to this, i think its actually a particular plugin that is causing the issue!!

          Shane Lee added a comment - Addition to this, i think its actually a particular plugin that is causing the issue!!

          Garen Parham added a comment -

          This may the same issue as JENKINS-11053 (slave-setup plugin borks entire system).

          Garen Parham added a comment - This may the same issue as JENKINS-11053 (slave-setup plugin borks entire system).

          Tim Aerdts added a comment -

          I found this problem as well, at first I thought it was because I installed the following plugin: https://wiki.jenkins-ci.org/display/JENKINS/Create+Job+Advanced+Plugin

          But it was because I had a ' character in my job's name.

          Tim Aerdts added a comment - I found this problem as well, at first I thought it was because I installed the following plugin: https://wiki.jenkins-ci.org/display/JENKINS/Create+Job+Advanced+Plugin But it was because I had a ' character in my job's name.

          Encountered the same today. Should be possible to fix ...

          Andreas Katzig added a comment - Encountered the same today. Should be possible to fix ...

          Sorin Sbarnea added a comment -

          This is a browser related issue, not a plugin issue. This happens with current Chrome on OS X but not with Safari.

          On Chrome I can see this on JS console:

          Uncaught TypeError: Object [object HTMLTableCellElement] has no method 'hasClassName' prototype.js:856

          Sorin Sbarnea added a comment - This is a browser related issue, not a plugin issue. This happens with current Chrome on OS X but not with Safari. On Chrome I can see this on JS console: Uncaught TypeError: Object [object HTMLTableCellElement] has no method 'hasClassName' prototype.js:856

          I was able to replicate this with Jenkins 1.499. The issue was the clearcase plugin, which broke the setup when upgrading from version 1.3.13 to 1.3.6.
          For me it was not browser related, since I could replicate on chrome/firefox/safari. Only when I dowgraded this plugin again, it was resolved.

          frank stockmans added a comment - I was able to replicate this with Jenkins 1.499. The issue was the clearcase plugin, which broke the setup when upgrading from version 1.3.13 to 1.3.6. For me it was not browser related, since I could replicate on chrome/firefox/safari. Only when I dowgraded this plugin again, it was resolved.

          Jan Klass added a comment -

          I have the same issue, however it seems to occure at random.
          I’m on Win7x64, Jenkins master on a remote Linux, using Firefox. I ssh-tunnel a port to the jenkins master, so I actually access it via localhost.

          I had the issue months ago when we first set up our system. The issue seemingly got fixed once I set the Jenkins base URL to the one I used.
          Just now I used Jenkins again, updating it and checking configurations etc, thus/then noticing the seemingly incomplete loading again.
          The frequency of it occuring seems to depend on the job I try to configure.
          Repeatedly hitting F5 for refreshing the page it occasionaly loads just fine.

          The HTTP requests seem to return 200 OK just fine.
          Just now, on one job configuration page I got the following JS errors:
          > [20:08:07.704] SyntaxError: unterminated regular expression literal @ http://localhost:8081/static/d6e090fb/scripts/yui/datasource/datasource-min.js:12
          > [20:08:07.708] TypeError: YAHOO.util.DataSourceBase is undefined @ http://localhost:8081/static/d6e090fb/scripts/yui/autocomplete/autocomplete-min.js:7
          > [20:08:08.010] TypeError: YAHOO.util.XHRDataSource is not a constructor @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:1621
          > [20:08:08.886] Use of getAttributeNode() is deprecated. Use getAttribute() instead. @ http://localhost:8081/static/d6e090fb/scripts/yui/button/button-min.js:7
          > [20:08:09.075] TypeError: YAHOO.util.XHRDataSource is not a constructor @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:663
          > [20:08:12.363] SyntaxError: unterminated regular expression literal @ http://localhost:8081/static/d6e090fb/scripts/yui/datasource/datasource-min.js:12
          > [20:08:12.368] TypeError: YAHOO.util.DataSourceBase is undefined @ http://localhost:8081/static/d6e090fb/scripts/yui/autocomplete/autocomplete-min.js:7
          > [20:08:12.518] SyntaxError: syntax error @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:2132
          > [20:08:12.522] ReferenceError: crumb is not defined @ http://localhost:8081/job/Symbolstore/configure:8
          > [20:08:12.659] ReferenceError: createSearchBox is not defined @ http://localhost:8081/job/Symbolstore/configure:8
          > [20:08:12.856] ReferenceError: updateBuildHistory is not defined @ http://localhost:8081/job/Symbolstore/configure:67
          > [20:08:14.115] ReferenceError: isInsideRemovable is not defined @ http://localhost:8081/adjuncts/d6e090fb/lib/form/hetero-list/hetero-list.js:7
          > [20:08:14.122] ReferenceError: iota is not defined @ http://localhost:8081/adjuncts/d6e090fb/lib/form/breadcrumb-config-outline/init.js:6

          Jan Klass added a comment - I have the same issue, however it seems to occure at random. I’m on Win7x64, Jenkins master on a remote Linux, using Firefox. I ssh-tunnel a port to the jenkins master, so I actually access it via localhost. I had the issue months ago when we first set up our system. The issue seemingly got fixed once I set the Jenkins base URL to the one I used. Just now I used Jenkins again, updating it and checking configurations etc, thus/then noticing the seemingly incomplete loading again. The frequency of it occuring seems to depend on the job I try to configure. Repeatedly hitting F5 for refreshing the page it occasionaly loads just fine. The HTTP requests seem to return 200 OK just fine. Just now, on one job configuration page I got the following JS errors: > [20:08:07.704] SyntaxError: unterminated regular expression literal @ http://localhost:8081/static/d6e090fb/scripts/yui/datasource/datasource-min.js:12 > [20:08:07.708] TypeError: YAHOO.util.DataSourceBase is undefined @ http://localhost:8081/static/d6e090fb/scripts/yui/autocomplete/autocomplete-min.js:7 > [20:08:08.010] TypeError: YAHOO.util.XHRDataSource is not a constructor @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:1621 > [20:08:08.886] Use of getAttributeNode() is deprecated. Use getAttribute() instead. @ http://localhost:8081/static/d6e090fb/scripts/yui/button/button-min.js:7 > [20:08:09.075] TypeError: YAHOO.util.XHRDataSource is not a constructor @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:663 > [20:08:12.363] SyntaxError: unterminated regular expression literal @ http://localhost:8081/static/d6e090fb/scripts/yui/datasource/datasource-min.js:12 > [20:08:12.368] TypeError: YAHOO.util.DataSourceBase is undefined @ http://localhost:8081/static/d6e090fb/scripts/yui/autocomplete/autocomplete-min.js:7 > [20:08:12.518] SyntaxError: syntax error @ http://localhost:8081/static/d6e090fb/scripts/hudson-behavior.js:2132 > [20:08:12.522] ReferenceError: crumb is not defined @ http://localhost:8081/job/Symbolstore/configure:8 > [20:08:12.659] ReferenceError: createSearchBox is not defined @ http://localhost:8081/job/Symbolstore/configure:8 > [20:08:12.856] ReferenceError: updateBuildHistory is not defined @ http://localhost:8081/job/Symbolstore/configure:67 > [20:08:14.115] ReferenceError: isInsideRemovable is not defined @ http://localhost:8081/adjuncts/d6e090fb/lib/form/hetero-list/hetero-list.js:7 > [20:08:14.122] ReferenceError: iota is not defined @ http://localhost:8081/adjuncts/d6e090fb/lib/form/breadcrumb-config-outline/init.js:6

          Bruce Edge added a comment -

          I am seeing this problem with 1.527, upgrading to 1.528 did not fix.

          No errors seen in logs when job configure page stalls with "LOADING" visible on greyed out screen.
          Happens on all jobs.

          No config changes were made within a day prior of this problem starting.

          Bruce Edge added a comment - I am seeing this problem with 1.527, upgrading to 1.528 did not fix. No errors seen in logs when job configure page stalls with "LOADING" visible on greyed out screen. Happens on all jobs. No config changes were made within a day prior of this problem starting.

          Daniel Haskin added a comment -

          I also am seeing this problem in 1.528. I cannot seem to configure any of my jenkins jobs. I also am seeing no log errors or warnings when I attempt to configure a job.

          Daniel Haskin added a comment - I also am seeing this problem in 1.528. I cannot seem to configure any of my jenkins jobs. I also am seeing no log errors or warnings when I attempt to configure a job.

          Dumbo Junior added a comment -

          Just like Daniel this problem appeared out of the blue after an update but given the initial issue was created in 2011 this looks like a regression.

          Dumbo Junior added a comment - Just like Daniel this problem appeared out of the blue after an update but given the initial issue was created in 2011 this looks like a regression.

          Daniel Haskin added a comment -

          I should also note that if I install jenkins 1.528 fresh, I do not have this problem. It only happens on our production server (d'oh!). The main differences between our production server and our fresh one is that one has lots of plugins installed and jobs defined, and one does not. I suspect this is a conflict with a plugin.

          Daniel Haskin added a comment - I should also note that if I install jenkins 1.528 fresh, I do not have this problem. It only happens on our production server (d'oh!). The main differences between our production server and our fresh one is that one has lots of plugins installed and jobs defined, and one does not. I suspect this is a conflict with a plugin.

          Dumbo Junior added a comment -

          Because a saw 2 times some ssh publishing stuff displayed on the screen it tried to disable the ssh publishing plugin after a restart I can edit configuration again.

          Dumbo Junior added a comment - Because a saw 2 times some ssh publishing stuff displayed on the screen it tried to disable the ssh publishing plugin after a restart I can edit configuration again.

          omid kashefi added a comment -

          I'm using 1.528,I simply disabled "Publish Over SSH Plugin" and everything works fine , now.

          omid kashefi added a comment - I'm using 1.528,I simply disabled "Publish Over SSH Plugin" and everything works fine , now.

          Halim Ansari added a comment -

          For me everything worked fine until I upgraded from 1.524 to 1.528. Then I read this post and discovered that something is wrong with 1.528 so i downgraded back to 1.524 and everything started working fine again.
          Seems some bug got introduced in 1.528. Need a fix.

          Halim Ansari added a comment - For me everything worked fine until I upgraded from 1.524 to 1.528. Then I read this post and discovered that something is wrong with 1.528 so i downgraded back to 1.524 and everything started working fine again. Seems some bug got introduced in 1.528. Need a fix.

          Björn Pedersen added a comment - https://issues.jenkins-ci.org/browse/JENKINS-19248

          In my case it was also "Publish Over SSH Plugin" plugin.
          I uninstall that and everything worked well.

          Tommi Lindeman added a comment - In my case it was also "Publish Over SSH Plugin" plugin. I uninstall that and everything worked well.

          Mat Gomes added a comment -

          https://issues.jenkins-ci.org/browse/JENKINS-19562
          Disabled "Publish Over SSH Plugin" fixed the issue.
          Yet we still require the plugin.

          Mat Gomes added a comment - https://issues.jenkins-ci.org/browse/JENKINS-19562 Disabled "Publish Over SSH Plugin" fixed the issue. Yet we still require the plugin.

          Jesse Glick added a comment -

          Believed to have been resolved with the fix in JENKINS-19457.

          Jesse Glick added a comment - Believed to have been resolved with the fix in JENKINS-19457 .

          We solved this by touching the jenkins war file, to restart/recreate internal server directories (I guess).

          We got this problem when moving an installation between machines. We figured it out when some of the javascripts could not be found. Looking at the webconsole (firefox) and the network we found that bind.js got a 404. The request was: /adjuncts/61a88662/org/kohsuke/stapler/bind.js. Touching the war-file and thus restarting jenkins another directory (simular to 61a88662) was used and then all started working.

          Mattias Persson added a comment - We solved this by touching the jenkins war file, to restart/recreate internal server directories (I guess). We got this problem when moving an installation between machines. We figured it out when some of the javascripts could not be found. Looking at the webconsole (firefox) and the network we found that bind.js got a 404. The request was: /adjuncts/61a88662/org/kohsuke/stapler/bind.js. Touching the war-file and thus restarting jenkins another directory (simular to 61a88662) was used and then all started working.

            Unassigned Unassigned
            jay_levitt Jay Levitt
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              Created:
              Updated:
              Resolved: