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  1. Jenkins
  2. JENKINS-8899

Jenkins Firefox addon is unable to add a feed

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      Description

      1. Go to a Jenkins page
      2. Right click on the "for all" feed
      3. Select "Add Link to Jenkins Build Monitor"
      4. The dialog drops down with the URL name and the not "Unable to add link to Jenkins Build Monitor. Please remove one of the existing feeds" (there are currently no feeds in the monitor)
      5. The error console displays:

      Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: chrome://buildmonitor/content/firefox/init.js :: anonymous :: line 5" data: no]

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          cliffano cliffano added a comment -

          Looking at the line in question, it's a simple alert service retrieval:
          Components.classes['@mozilla.org/alerts-service;1'].getService(Components.interfaces.nsIAlertsService)

          Which means the problem you're having is most likely to be caused by your Firefox installation or something environmental.

          1. Do you happen to have Growl installed, can you stop it and try Jenkins Build Monitor again?
          https://bugzilla.mozilla.org/show_bug.cgi?id=617564

          2. It's also possible that some files are corrupted in your Firefox installation. Can you try a fresh Firefox dmg? Just double click it, don't install it to Applications. Then try Jenkins Build Monitor.
          http://drownedinsound.com/community/boards/social/4168717

          Show
          cliffano cliffano added a comment - Looking at the line in question, it's a simple alert service retrieval: Components.classes ['@mozilla.org/alerts-service;1'] .getService(Components.interfaces.nsIAlertsService) Which means the problem you're having is most likely to be caused by your Firefox installation or something environmental. 1. Do you happen to have Growl installed, can you stop it and try Jenkins Build Monitor again? https://bugzilla.mozilla.org/show_bug.cgi?id=617564 2. It's also possible that some files are corrupted in your Firefox installation. Can you try a fresh Firefox dmg? Just double click it, don't install it to Applications. Then try Jenkins Build Monitor. http://drownedinsound.com/community/boards/social/4168717
          Hide
          cliffano cliffano added a comment -

          Another user just emailed me that he had the same error "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)", and all he did to fix it was to uninstall Growl and then reinstall it again.
          So that matches point 1 on my previous comment.

          As for point 2, another way you can try a fresh Firefox profile:

          • go to ~/Library/Application Support/Firefox/
          • rename Profiles to old-Profiles
          • restart Firefox, it should create a new Profiles directory like a new installation
          • install Jenkins BuildMonitor, check if you still have the problem
          • you can rollback the Profiles by deleting the new Profiles directory and renamed old-Profiles to Profiles again, everything (installed extension, preference, etc) stays intact
          Show
          cliffano cliffano added a comment - Another user just emailed me that he had the same error "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)", and all he did to fix it was to uninstall Growl and then reinstall it again. So that matches point 1 on my previous comment. As for point 2, another way you can try a fresh Firefox profile: go to ~/Library/Application Support/Firefox/ rename Profiles to old-Profiles restart Firefox, it should create a new Profiles directory like a new installation install Jenkins BuildMonitor, check if you still have the problem you can rollback the Profiles by deleting the new Profiles directory and renamed old-Profiles to Profiles again, everything (installed extension, preference, etc) stays intact

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            Assignee:
            kathyvs Kathy Van Stone
            Reporter:
            kathyvs Kathy Van Stone
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              Created:
              Updated: