Details
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Bug
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Status: Reopened (View Workflow)
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Major
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Resolution: Unresolved
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None
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Jenkins 2.27
Description
Hi,
Every time after restarting Jenkins due to updates of plugins, the web page stucks in "Please wait while Jenkins is getting ready to work...". I only can resolve this by restarting the corresponding Windows service manually. This is my system configuration:
Jenkins: 2.27
OS: Windows Server 2012 R2
RAM: 4 GB
The attached documents cover the reports of jmap and jstack.
Are there any suggestions how to solve this issue?
Regards
mu88
Attachments
Issue Links
- is related to
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JENKINS-39633 Jenkins Failed To start After Pipeline Plugin Update
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- Closed
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JENKINS-39641 workflow-multibranch does not correctly install
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- Resolved
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Dear danielbeck,
I perfectly understand your situation, but try to understand my position: I've read https://wiki.jenkins-ci.org/display/JENKINS/Jenkins+is+hanging and created the requested reports. Afterwards, I've opened an entry in your Google group https://groups.google.com/forum/#!topic/jenkinsci-users/t6P3hjM3DEA and got the advice to create a bug report. Within the ticket, I've added all the created reports.
I see no point in your JIRA guidelines that would change my opinion of creating a bug report: I've checked all the existing tickets, but none of them did describe my problem exactly.
I was using the current version of Jenkins when opening the ticket, so your general complaint that you often have to close tickets because the reported issues have been solved in newer versions may be right and comprehensible, but not relevant in my special case. This is an unobjective fact.
To summarize and emphasize: the Jenkins-Update-UI provides a CheckBox to trigger a restart. As far as I understand a restart, it should stop and start the system properly so that it can be used again. When using the Restart-CheckBox, Jenkins gets stopped and partially started, but does not return so that it can be used - therefore it is a bug.
Whether this behaviour occurs because of Jenkins, Java, Windows or the lord himself is not the point, it occurs within Jenkins. If you would find out that Java is responsible, then I would have to contact Oracle and closing the JIRA ticket would be the correct way.
I really don't want to struggle, but saying that the requestor is the only person making a mistake and negating the fact that the software does not work properly is a little biased. Anyway, I know that we disagree about the communication, but I would appreciate focussing on the solution on the real issue of this ticket, because I still encounter the problem, even in Jenkins 2.37.
So if you have further questions regarding the technical problems, please do not hesitate to contact me. If you have further words to say about the non-technical stuff, we should clarify this by PM, because this really pollutes the issue.
Regards