[JENKINS-56874] Log4j2.xml file in the plugin causes unexpected errors

Type: Bug
Resolution: Fixed
Priority: Major
Component/s: hp-application-automation-tools-plugin
Labels:
- octane

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I am seeing in the logs big stack traces because the plugin is trying to set up logging on the disk where it does not have access.

I think the plugin should just remove that file https://github.com/jenkinsci/hpe-application-automation-tools-plugin/blob/latest/src/main/resources/log4j2.xml

Stack traces:

2019-02-27 12:38:23,188 pool-9-thread-2 ERROR Unable to create file nga/logs/nga.log java.io.IOException: Could not create directory /nga/logs
	at org.apache.logging.log4j.core.util.FileUtils.mkdir(FileUtils.java:127)
	at org.apache.logging.log4j.core.util.FileUtils.makeParentDirs(FileUtils.java:144)
	at org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory.createManager(RollingFileManager.java:627)
	at org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory.createManager(RollingFileManager.java:608)
	at org.apache.logging.log4j.core.appender.AbstractManager.getManager(AbstractManager.java:113)
	at org.apache.logging.log4j.core.appender.OutputStreamManager.getManager(OutputStreamManager.java:115)
	at org.apache.logging.log4j.core.appender.rolling.RollingFileManager.getFileManager(RollingFileManager.java:188)
	at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:144)
	at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:60)
	at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:122)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
	at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:545)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:617)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:634)
	at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:229)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:152)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
	at org.apache.logging.log4j.LogManager.getContext(LogManager.java:194)
	at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:581)
	at com.microfocus.application.automation.tools.octane.actions.PluginActions.<clinit>(PluginActions.java:55)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.iterator(ExtensionList.java:172)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:486)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.size(ExtensionList.java:191)
	at hudson.ExtensionList.lookupSingleton(ExtensionList.java:449)
	at com.cloudbees.jenkins.support.filter.DataFaker.get(DataFaker.java:52)
	at com.cloudbees.jenkins.support.filter.NameProvider.<clinit>(NameProvider.java:98)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at jenkins.model.Jenkins$6.onInitMilestoneAttained(Jenkins.java:1100)
	at jenkins.InitReactorRunner$1.onAttained(InitReactorRunner.java:83)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.lambda$onAttained$3(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.run(ReactorListener.java:109)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.onAttained(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.Reactor$1.run(Reactor.java:177)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

2019-02-27 12:38:23,209 pool-9-thread-2 ERROR Could not create plugin of type class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory@4fcdc547] unable to create manager for [nga/logs/nga.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@65470c2e[pattern=nga/logs/nga-%i.log, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=2097152)]), strategy=DefaultRolloverStrategy(min=1, max=10, useMax=true), advertiseURI=null, layout=%d{dd/MM/yyyy HH:mm:ss,SSS} %-5p [%t] - %c{1}: %m%n, filePermissions=null, fileOwner=null]] java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory@4fcdc547] unable to create manager for [nga/logs/nga.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@65470c2e[pattern=nga/logs/nga-%i.log, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=2097152)]), strategy=DefaultRolloverStrategy(min=1, max=10, useMax=true), advertiseURI=null, layout=%d{dd/MM/yyyy HH:mm:ss,SSS} %-5p [%t] - %c{1}: %m%n, filePermissions=null, fileOwner=null]]
	at org.apache.logging.log4j.core.appender.AbstractManager.getManager(AbstractManager.java:115)
	at org.apache.logging.log4j.core.appender.OutputStreamManager.getManager(OutputStreamManager.java:115)
	at org.apache.logging.log4j.core.appender.rolling.RollingFileManager.getFileManager(RollingFileManager.java:188)
	at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:144)
	at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:60)
	at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:122)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
	at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:545)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:617)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:634)
	at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:229)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:152)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
	at org.apache.logging.log4j.LogManager.getContext(LogManager.java:194)
	at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:581)
	at com.microfocus.application.automation.tools.octane.actions.PluginActions.<clinit>(PluginActions.java:55)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.iterator(ExtensionList.java:172)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:486)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.size(ExtensionList.java:191)
	at hudson.ExtensionList.lookupSingleton(ExtensionList.java:449)
	at com.cloudbees.jenkins.support.filter.DataFaker.get(DataFaker.java:52)
	at com.cloudbees.jenkins.support.filter.NameProvider.<clinit>(NameProvider.java:98)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at jenkins.model.Jenkins$6.onInitMilestoneAttained(Jenkins.java:1100)
	at jenkins.InitReactorRunner$1.onAttained(InitReactorRunner.java:83)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.lambda$onAttained$3(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.run(ReactorListener.java:109)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.onAttained(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.Reactor$1.run(Reactor.java:177)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

2019-02-27 12:38:23,211 pool-9-thread-2 ERROR Unable to invoke factory method in class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: No factory method found for class org.apache.logging.log4j.core.appender.RollingFileAppender java.lang.IllegalStateException: No factory method found for class org.apache.logging.log4j.core.appender.RollingFileAppender
	at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.findFactoryMethod(PluginBuilder.java:229)
	at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:134)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
	at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:545)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:617)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:634)
	at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:229)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:152)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
	at org.apache.logging.log4j.LogManager.getContext(LogManager.java:194)
	at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:581)
	at com.microfocus.application.automation.tools.octane.actions.PluginActions.<clinit>(PluginActions.java:55)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.iterator(ExtensionList.java:172)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:486)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.size(ExtensionList.java:191)
	at hudson.ExtensionList.lookupSingleton(ExtensionList.java:449)
	at com.cloudbees.jenkins.support.filter.DataFaker.get(DataFaker.java:52)
	at com.cloudbees.jenkins.support.filter.NameProvider.<clinit>(NameProvider.java:98)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at jenkins.model.Jenkins$6.onInitMilestoneAttained(Jenkins.java:1100)
	at jenkins.InitReactorRunner$1.onAttained(InitReactorRunner.java:83)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.lambda$onAttained$3(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.run(ReactorListener.java:109)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.onAttained(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.Reactor$1.run(Reactor.java:177)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

2019-02-27 12:38:23,236 pool-9-thread-2 ERROR Null object returned for RollingFile in Appenders.
2019-02-27 12:38:23,287 pool-9-thread-2 ERROR No appender named octaneFileAppender was configured
Feb 27, 2019 12:38:23 PM hudson.ExtensionFinder$Sezpoz scout
WARNING: Failed to scout com.microfocus.application.automation.tools.octane.actions.PluginActions
java.lang.ExceptionInInitializerError
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.iterator(ExtensionList.java:172)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:486)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.size(ExtensionList.java:191)
	at hudson.ExtensionList.lookupSingleton(ExtensionList.java:449)
	at com.cloudbees.jenkins.support.filter.DataFaker.get(DataFaker.java:52)
	at com.cloudbees.jenkins.support.filter.NameProvider.<clinit>(NameProvider.java:98)
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at jenkins.model.Jenkins$6.onInitMilestoneAttained(Jenkins.java:1100)
	at jenkins.InitReactorRunner$1.onAttained(InitReactorRunner.java:83)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.lambda$onAttained$3(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.run(ReactorListener.java:109)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.onAttained(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.Reactor$1.run(Reactor.java:177)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.logging.log4j.core.config.ConfigurationException: No appenders are available for AsyncAppender asyncOctaneFileAppender
	at org.apache.logging.log4j.core.appender.AsyncAppender.start(AsyncAppender.java:118)
	at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:265)
	at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:545)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:617)
	at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:634)
	at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:229)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:152)
	at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
	at org.apache.logging.log4j.LogManager.getContext(LogManager.java:194)
	at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:581)
	at com.microfocus.application.automation.tools.octane.actions.PluginActions.<clinit>(PluginActions.java:55)
	... 31 more

Feb 27, 2019 12:38:39 PM hudson.ExtensionFinder$Sezpoz scout
WARNING: Failed to scout com.microfocus.application.automation.tools.octane.actions.PluginActions
java.lang.NoClassDefFoundError: Could not initialize class com.microfocus.application.automation.tools.octane.actions.PluginActions
	at java.lang.Class.forName0(Native Method)
	at java.lang.Class.forName(Class.java:348)
	at hudson.ExtensionFinder$Sezpoz.scout(ExtensionFinder.java:684)
	at hudson.ClassicPluginStrategy.findComponents(ClassicPluginStrategy.java:487)
	at hudson.ExtensionList.load(ExtensionList.java:380)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at jenkins.model.Jenkins$6.onInitMilestoneAttained(Jenkins.java:1100)
	at jenkins.InitReactorRunner$1.onAttained(InitReactorRunner.java:83)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.lambda$onAttained$3(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.run(ReactorListener.java:109)
	at org.jvnet.hudson.reactor.ReactorListener$Aggregator.onAttained(ReactorListener.java:102)
	at org.jvnet.hudson.reactor.Reactor$1.run(Reactor.java:177)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

Daniel Gront added a comment - 2019-04-04 09:28

Hey, batmat could you provide what version of the plugin are you using and is it a specific build step which gave this output?

Daniel Gront added a comment - 2019-04-04 09:28 Hey, batmat could you provide what version of the plugin are you using and is it a specific build step which gave this output?

Timothy Klopotoski added a comment - 2019-04-09 15:29 - edited

gront, I am also experiencing this problem. I see the above log snipped on Jenkins startup (as opposed to a specific step), right after the line which says

INFO: Listed all plugins

I have version 5.7 of the hp-application-automation-tools-plugin plugin installed.

Timothy Klopotoski added a comment - 2019-04-09 15:29 - edited gront , I am also experiencing this problem. I see the above log snipped on Jenkins startup (as opposed to a specific step), right after the line which says INFO: Listed all plugins I have version 5.7 of the hp-application-automation-tools-plugin plugin installed.

Daniel Gront added a comment - 2019-04-10 04:10

skinitimski, Thanks for letting me know. It is being checked.

Daniel Gront added a comment - 2019-04-10 04:10 skinitimski , Thanks for letting me know. It is being checked.

Yuri Guller added a comment - 2019-04-10 05:45

Hi all here,

The plugin is said to write the logs into the `userContent` folder under the Jenkins base folder, which in general should be a generally accessible folder for custom contents.

Can you, please, check if indeed your `userContent` folder is not accessible to the user, the Jenkins process is running with?

Yuri Guller added a comment - 2019-04-10 05:45 Hi all here, The plugin is said to write the logs into the `userContent` folder under the Jenkins base folder, which in general should be a generally accessible folder for custom contents. Can you, please, check if indeed your `userContent` folder is not accessible to the user, the Jenkins process is running with?

Timothy Klopotoski added a comment - 2019-04-10 12:24

Looks to me like the userContent directory is writable by the user running the jenkins process.

jenkins@my-docker-container ps
PID USER TIME COMMAND
1 jenkins 0:02 /sbin/tini – /usr/local/bin/jenkins.sh
7 jenkins 51:43 java -Duser.home=/var/jenkins_home -Dhudson.model.DirectoryBrowserSupport.CSP= -Djenkins.install.runSetupWizard=false -Duser.timezone=America/New_York -jar /usr/share/jenkins/jenkins.war
8195 jenkins 0:00 /bin/bash
8204 jenkins 0:00 ps
jenkins@my-docker-container whoami
jenkins
jenkins@my-docker-container ls -lah /var/jenkins_home/userContent/
total 8.0K
drwxr-xr-x 2 jenkins jenkins 23 Apr 9 15:13 .
drwx------ 20 jenkins jenkins 4.0K Apr 10 12:19 ..
~~rw-r~~r- 1 jenkins jenkins 82 Apr 9 15:13 readme.txt

Timothy Klopotoski added a comment - 2019-04-10 12:24 Looks to me like the userContent directory is writable by the user running the jenkins process. jenkins@my-docker-container ps PID USER TIME COMMAND 1 jenkins 0:02 /sbin/tini – /usr/local/bin/jenkins.sh 7 jenkins 51:43 java -Duser.home=/var/jenkins_home -Dhudson.model.DirectoryBrowserSupport.CSP= -Djenkins.install.runSetupWizard=false -Duser.timezone=America/New_York -jar /usr/share/jenkins/jenkins.war 8195 jenkins 0:00 /bin/bash 8204 jenkins 0:00 ps jenkins@my-docker-container whoami jenkins jenkins@my-docker-container ls -lah /var/jenkins_home/userContent/ total 8.0K drwxr-xr-x 2 jenkins jenkins 23 Apr 9 15:13 . drwx------ 20 jenkins jenkins 4.0K Apr 10 12:19 .. rw-r r - 1 jenkins jenkins 82 Apr 9 15:13 readme.txt

Yuri Guller added a comment - 2019-04-11 06:04

Well, we definitely missing something here, since all the paths are predefined in the plugin and as such it is running successfully on thousands of Jenkinses.

We have 2 ways to solve this logs part, one of them available immediately (you may create/copy our log4j.xml to the exploded plugin's WEB-INF/classes folder and configure to logs location there), BUT this would wrong IMHO, since the very same folder is expected to be used also for our persisted queues.

So few more questions:

It is docker, right?
Is this user_home directory mounted volume and probably docker can't write into it or some else scenario that you may think about?
Can you ensure that this folder is indeed the folder that Jenkins sees as it's userContent (you may navigate to it from Jenkins UI, main page, left side menu, User Content link)?

batmat:

are you also running the Jenkins in Docker?
can you also check the permissions part on the said folder?

Thanks for cooperation.

Yuri Guller added a comment - 2019-04-11 06:04 Well, we definitely missing something here, since all the paths are predefined in the plugin and as such it is running successfully on thousands of Jenkinses. We have 2 ways to solve this logs part, one of them available immediately (you may create/copy our log4j.xml to the exploded plugin's WEB-INF/classes folder and configure to logs location there), BUT this would wrong IMHO, since the very same folder is expected to be used also for our persisted queues. So few more questions: It is docker, right? Is this user_home directory mounted volume and probably docker can't write into it or some else scenario that you may think about? Can you ensure that this folder is indeed the folder that Jenkins sees as it's userContent (you may navigate to it from Jenkins UI, main page, left side menu, User Content link)? batmat : are you also running the Jenkins in Docker? can you also check the permissions part on the said folder? Thanks for cooperation.

Timothy Klopotoski added a comment - 2019-04-11 16:51

Agreed, definitely something weird going on here.

Indeed, our master instance is running inside docker.

Having trouble coming up with a reason why it wouldn't be able to write to userContent. I am able to create a file on the host in the userContent dir and see the file through the Jenkins web UI. I can also accomplish the same from within the container (e.g. docker exec -it jenkins /bin/bash -c "touch /var/jenkins_home/userContent/timski" – can see `timski` in the web UI).

Timothy Klopotoski added a comment - 2019-04-11 16:51 Agreed, definitely something weird going on here. Indeed, our master instance is running inside docker. Having trouble coming up with a reason why it wouldn't be able to write to userContent . I am able to create a file on the host in the userContent dir and see the file through the Jenkins web UI. I can also accomplish the same from within the container (e.g. docker exec -it jenkins /bin/bash -c "touch /var/jenkins_home/userContent/timski" – can see `timski` in the web UI).

Amit Dar added a comment - 2019-06-02 05:21

I'm experiencing the same issue. Jenkins 2.164.3 with micro focus tools 5.8.

Amit Dar added a comment - 2019-06-02 05:21 I'm experiencing the same issue. Jenkins 2.164.3 with micro focus tools 5.8.

Yuri Guller added a comment - 2019-06-02 13:54

I've identified some of the cases when plugin may attempt to write (or at least initially create the folder structure) logs before the logger is customized with the target folder and actually already pushed a fix for that issue, see PR below:

https://github.com/MicroFocus/hpaa-octane-dev/pull/211

I"m pretty sure that this will be a part of the next beta and release, not sure though about the exact timings.

Let's see if the issue will reproduce with this fix in.

Yuri Guller added a comment - 2019-06-02 13:54 I've identified some of the cases when plugin may attempt to write (or at least initially create the folder structure) logs before the logger is customized with the target folder and actually already pushed a fix for that issue, see PR below: https://github.com/MicroFocus/hpaa-octane-dev/pull/211 I"m pretty sure that this will be a part of the next beta and release, not sure though about the exact timings. Let's see if the issue will reproduce with this fix in.

Radi Berkovich added a comment - 2019-10-22 17:05

version 5.9 contains several fixes related to log location.

Please update if it reproduced in v5.9

Radi Berkovich added a comment - 2019-10-22 17:05 version 5.9 contains several fixes related to log location. Please update if it reproduced in v5.9

Assignee:: Radi Berkovich

Reporter:: Baptiste Mathus

Votes:: 1 Vote for this issue

Watchers:: 6 Start watching this issue

Created:: 2019-04-04 09:02

Updated:: 2019-10-22 17:06

Resolved:: 2019-10-22 17:06

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Collapse comment: Daniel Gront added a comment - 2019-04-04 09:28

Expand comment: Daniel Gront added a comment - 2019-04-04 09:28

Collapse comment: Timothy Klopotoski added a comment - 2019-04-09 15:29, Edited by Timothy Klopotoski - 2019-04-09 17:59

Expand comment: Timothy Klopotoski added a comment - 2019-04-09 15:29, Edited by Timothy Klopotoski - 2019-04-09 17:59

Collapse comment: Daniel Gront added a comment - 2019-04-10 04:10

Expand comment: Daniel Gront added a comment - 2019-04-10 04:10

Collapse comment: Yuri Guller added a comment - 2019-04-10 05:45

Expand comment: Yuri Guller added a comment - 2019-04-10 05:45

Collapse comment: Timothy Klopotoski added a comment - 2019-04-10 12:24

Expand comment: Timothy Klopotoski added a comment - 2019-04-10 12:24

Collapse comment: Yuri Guller added a comment - 2019-04-11 06:04

Expand comment: Yuri Guller added a comment - 2019-04-11 06:04

Collapse comment: Timothy Klopotoski added a comment - 2019-04-11 16:51

Expand comment: Timothy Klopotoski added a comment - 2019-04-11 16:51

Collapse comment: Amit Dar added a comment - 2019-06-02 05:21

Expand comment: Amit Dar added a comment - 2019-06-02 05:21

Collapse comment: Yuri Guller added a comment - 2019-06-02 13:54

Expand comment: Yuri Guller added a comment - 2019-06-02 13:54

Collapse comment: Radi Berkovich added a comment - 2019-10-22 17:05

Expand comment: Radi Berkovich added a comment - 2019-10-22 17:05

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