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  1. Jenkins
  2. JENKINS-64852

Email Extension Plugin 535 Auth failed error prevents sending emails

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      Description

      While the Mailer plugin does properly send email notifications, when using the Email Extension plugin, we're getting "535 Auth failed" errors.  Both plugins are configured the same (same SMTP host, port, user/pass).

       

      I have attached screenshots of the configurations for both plugins, as well as the DEBUG log from a test job showing the error.

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          rbovill Rob Bovill created issue -
          rbovill Rob Bovill made changes -
          Field Original Value New Value
          Attachment ExtendedEmailNotificationConfig.png [ 53983 ]
          rbovill Rob Bovill made changes -
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          rbovill Rob Bovill added a comment -

          Note, following these two posts as guides,

          https://stackoverflow.com/questions/52645589/jenkins-smtp-configuration-535-authentication-failed

           

          https://stackoverflow.com/questions/45653939/amazon-ses-535-authentication-credentials-invalid-trying-to-rotate-access-key

           I was able to fix the 535 Auth failed error by creating all new SMTP credentials.  But I don't understand why that would be necessary.

          Show
          rbovill Rob Bovill added a comment - Note, following these two posts as guides, https://stackoverflow.com/questions/52645589/jenkins-smtp-configuration-535-authentication-failed   https://stackoverflow.com/questions/45653939/amazon-ses-535-authentication-credentials-invalid-trying-to-rotate-access-key  I was able to fix the 535 Auth failed error by creating all new SMTP credentials.  But I don't understand why that would be necessary.
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          basil Basil Crow added a comment -

          Thanks for reporting this Rob Bovill. Are you using the latest version of Email Extension? Some issues with SMTP settings were fixed in 2.79 and 2.80, but nothing that sounds exactly like what you're describing. Would be helpful if we could come up with steps to reproduce the issue, or (sanitized) versions of working or non-working ${JENKINS_HOME}/hudson.plugins.emailext.ExtendedEmailPublisher.xml configuration files.

          Show
          basil Basil Crow added a comment - Thanks for reporting this Rob Bovill . Are you using the latest version of Email Extension? Some issues with SMTP settings were fixed in 2.79 and 2.80, but nothing that sounds exactly like what you're describing. Would be helpful if we could come up with steps to reproduce the issue, or (sanitized) versions of working or non-working ${JENKINS_HOME}/hudson.plugins.emailext.ExtendedEmailPublisher.xml configuration files.

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            Reporter:
            rbovill Rob Bovill
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