okay cool, we'll look into it.

i suspect once you finish upgrading to the jenkins plugin this will be delt with.

I upgraded to 1.145 but I get below error. Not sure what to do here

Starting pre-build for Sauce Labs plugin
Starting Sauce Connect on master node using identifier: testCaPadSuite-1473696246755
Launching Sauce Connect on sm1-jenkins3-1-sfm.eng.sfdc.net
Error launching Sauce Connect
Flushing Sauce Connect Input Stream
Flushing Sauce Connect Error Stream
Closing Sauce Connect process
FATAL: Error launching Sauce Connect
com.saucelabs.ci.sauceconnect.AbstractSauceTunnelManager$SauceConnectDidNotStartException: Error launching Sauce Connect
at com.saucelabs.ci.sauceconnect.AbstractSauceTunnelManager.openConnection(AbstractSauceTunnelManager.java:320)
at hudson.plugins.sauce_ondemand.SauceOnDemandBuildWrapper$SauceConnectHandler.call(SauceOnDemandBuildWrapper.java:916)
at hudson.plugins.sauce_ondemand.SauceOnDemandBuildWrapper.setUp(SauceOnDemandBuildWrapper.java:347)
at hudson.model.Build$BuildExecution.doRun(Build.java:156)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:537)
at hudson.model.Run.execute(Run.java:1744)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:374)
An attempt to send an e-mail to empty list of recipients, ignored.
Finished: FAILURE

I'm mobile today and at a conference all week, so you'll have quicker support opening a saucelabs support ticket.

I believe our latest version is 1.155

In Addition, does your log say anything? All that stacktrace says is it had trouble starting up

suprinder the error you are seeing is not related to pid file locking. If it were, you would see the following in the logs as the error code for a PID file collision is rather explicit.

12 Sep 12:28:33 - Sauce Connect 4.3.16, build 2399 c7e5fec
12 Sep 12:28:33 - can't lock pidfile currentA. Please check if Sauce Connect is already running.
12 Sep 12:28:33 - Error creating pidfile currentA.

So no, the bug here is unrelated to the issue you are facing and I would advice contact Sauce Labs support as halkeye suggested. From the logs you look to be having a connectivity issue of some kind.

Sure Andrew/Gavin. Thanks for your prompt replies.