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  1. Jenkins
  2. JENKINS-32966

Poll mail box plugin is not able to read the mail box of office365 but able to connect

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Major Major
    • poll-mailbox-trigger-plugin
    • None
    • plugin version 1.020 and the jenkins version is: 1.514

      Hi,

      I have installed the plugin and able to read the mail box if i configure the imap seetings for gmail, if i do the same for office 365 to read my mail box from outlook it shows connection successful but says found no matching mails (but there is mail which is unread and has the subject contains jenkins) could you please guide me if i need to configure anything else here.

      Thanks,
      Kubhera

          [JENKINS-32966] Poll mail box plugin is not able to read the mail box of office365 but able to connect

          kubhera a added a comment -

          Hi Nick,

          Can i hope to get this issue resolved soon?

          Thanks,
          Kubhera

          kubhera a added a comment - Hi Nick, Can i hope to get this issue resolved soon? Thanks, Kubhera

          Nick Grealy added a comment - - edited

          Hi Kubhera,

          First of all, you may be affected by the following issue (which you commented on) - JENKINS-32842.

          Secondly, I'll need some more information from you, to be able to troubleshoot this/reproduce the issue.

          If there's not enough information there, we can try setting up a LogRecorder for the Jenkins plugin - https://wiki.jenkins-ci.org/display/JENKINS/Logging (the logger package name will be something like "org.jenkinsci.plugins.pollmailboxtrigger")

          Kind regards,
          Nick

          Nick Grealy added a comment - - edited Hi Kubhera, First of all, you may be affected by the following issue (which you commented on) - JENKINS-32842 . Secondly, I'll need some more information from you, to be able to troubleshoot this/reproduce the issue. Can you please provide all the configuration details you're using (hide sensitive fields) and any other information which may help? (does it match the example here? - https://github.com/jenkinsci/poll-mailbox-trigger-plugin#office-365 ) Do you know if you're you able to connect to to your mail server via IMAP? Have you tried the settings under the following page? - https://support.office.com/en-us/article/Outlook-settings-for-POP-and-IMAP-access-for-Office-365-for-business-or-Microsoft-Exchange-accounts-7fc677eb-2491-4cbc-8153-8e7113525f6c#__toc383167843 What log messages do you receive, when you press the "Test Connection" button? Have you followed the troubleshooting section on the plugin page? - https://github.com/jenkinsci/poll-mailbox-trigger-plugin#troubleshooting If there's not enough information there, we can try setting up a LogRecorder for the Jenkins plugin - https://wiki.jenkins-ci.org/display/JENKINS/Logging (the logger package name will be something like "org.jenkinsci.plugins.pollmailboxtrigger") Kind regards, Nick

          Nick Grealy added a comment -

          I've just pushed a new release - 1.021 - it should be available in the next 24hrs.

          Can you please retest this issue with the new version, to confirm the problem has been fixed?

          Kind regards,
          Nick Grealy

          Nick Grealy added a comment - I've just pushed a new release - 1.021 - it should be available in the next 24hrs. Can you please retest this issue with the new version, to confirm the problem has been fixed? Kind regards, Nick Grealy

          kubhera a added a comment -

          Working fine now!!! Thanks a lot Nick

          kubhera a added a comment - Working fine now!!! Thanks a lot Nick

          Nick Grealy added a comment -

          Not a problem, thanks for the feedback!

          Nick Grealy added a comment - Not a problem, thanks for the feedback!

            kubhera kubhera a
            kubhera kubhera a
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              Updated:
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