[JENKINS-33628] Support bundle corrupt via UI

Type: Bug
Resolution: Fixed
Priority: Critical
Component/s: support-core-plugin
Labels:
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URL:
https://github.com/jenkinsci/support-core-plugin/pull/167
Released As:
support-core-2.57

Some users who generate a support bundle via the UI run into issues where the content of the bundle get corrupt. Unfortunately there is not much logging in the logs to determine what could have potentially caused this issue. The support bundle contents usually stop after the browser.md is generated. Doing a quick test locally, the about.md content is next to be generated:

Writing file: nodes/slave/test/logs/all_2016-03-11_05.59.17.log to the support bundle.
Writing file: nodes/slave/test/logs/all_2016-03-11_06.02.04.log to the support bundle.
Writing file: browser.md to the support bundle.
Writing file: about.md to the support bundle.

however the about.md content is never generated.

causes

JENKINS-59498 ItemsContent should be optimized and selected by default

Resolved

links to

CloudBees Internal OSS-757

Félix Belzunce Arcos added a comment - 2018-01-04 14:58

I can reproduce this issue - or a similar one- in a very big instance where I had a lot of builds in a NFS system.

I could see that the support bundle is corrupted when the option About Jenkins is enabled. When enabling this option, then I could see the support bundle generation looked like a bit stuck and after 60 seconds it fnished, but in a corrupted status.

I took a threadDump in themoment the generation process looked stuck and I saw:

"Handling POST /support/download from XX.XX.XX.XX : RequestHandlerThread[#126]" Id=123772 Group=main RUNNABLE
	at java.io.UnixFileSystem.getBooleanAttributes0(Native Method)
	at java.io.UnixFileSystem.getBooleanAttributes(UnixFileSystem.java:242)
	at java.io.File.isDirectory(File.java:849)
	at com.cloudbees.jenkins.support.impl.AboutJenkins$ItemsContent.printTo(AboutJenkins.java:641)
	at com.cloudbees.jenkins.support.api.PrintedContent.writeTo(PrintedContent.java:47)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:359)
	at com.cloudbees.jenkins.support.SupportAction.doDownload(SupportAction.java:154)
	at java.lang.invoke.LambdaForm$DMH/498240235.invokeVirtual_L3_V(LambdaForm$DMH)
	at java.lang.invoke.LambdaForm$BMH/2063152025.reinvoke(LambdaForm$BMH)

The stacktrace you will see on Jenkins logs are something like this:

2018-01-04 04:52:17.633+0000 [id=123769]	WARNING	c.c.j.support.SupportPlugin#writeBundle: Could not attach 'nodes/slave/Slave1/checksums.md5' to support bundle
org.eclipse.jetty.io.EofException: Closed
	at org.eclipse.jetty.server.HttpOutput.write(HttpOutput.java:476)
	at net.bull.javamelody.FilterServletOutputStream.write(FilterServletOutputStream.java:88)
	at net.bull.javamelody.CounterResponseStream.write(CounterResponseStream.java:82)
	at org.apache.tools.zip.ZipOutputStream.writeOut(ZipOutputStream.java:1029)
	at org.apache.tools.zip.ZipOutputStream.deflate(ZipOutputStream.java:680)
	at org.apache.tools.zip.ZipOutputStream.closeEntry(ZipOutputStream.java:432)
	at org.apache.tools.zip.ZipOutputStream.putNextEntry(ZipOutputStream.java:489)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:358)
	at com.cloudbees.jenkins.support.SupportAction.doDownload(SupportAction.java:154)
	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
	at org.kohsuke.stapler.interceptor.RequirePOST$Processor.invoke(RequirePOST.java:52)
	at org.kohsuke.stapler.PreInvokeInterceptedFunction.invoke(PreInvokeInterceptedFunction.java:26)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
	at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
	at org.kohsuke.stapler.MetaClass$10.dispatch(MetaClass.java:374)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:841)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
	at com.cloudbees.jenkins.ha.HAHealthCheckFilter.doFilter(HAHealthCheckFilter.java:35)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1629)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:135)
	at com.cloudbees.jenkins.support.impl.cloudbees.UnrestrictedApiCallsMonitor$ApiMonitorFilter.doFilter(UnrestrictedApiCallsMonitor.java:120)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:225)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at com.cloudbees.jenkins.support.slowrequest.SlowRequestFilter.doFilter(SlowRequestFilter.java:37)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter._doFilter(OfflineSecurityRealmFilter.java:95)
	at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter.doFilter(OfflineSecurityRealmFilter.java:70)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at com.cloudbees.opscenter.security.ClusterSessionFilter._doFilter(ClusterSessionFilter.java:69)
	at com.cloudbees.opscenter.security.ClusterSessionFilter.doFilter(ClusterSessionFilter.java:44)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at org.jenkinsci.plugins.suppress_stack_trace.SuppressionFilter.doFilter(SuppressionFilter.java:34)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:95)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:230)
	at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:202)
	at net.bull.javamelody.PluginMonitoringFilter.doFilter(PluginMonitoringFilter.java:85)
	at org.jvnet.hudson.plugins.monitoring.HudsonMonitoringFilter.doFilter(HudsonMonitoringFilter.java:112)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:59)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125)
	at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)
	at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:138)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:49)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
	at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:92)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
	at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67)
	at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
	at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
	at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:56)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:564)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
	at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
	at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
	at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)

The issue was due the load balancer was configured with an idle timeout of 60 seconds. Increasing the timeout fixed the problem. We also checked that accessing directly through the machine IP the support-bundle was always correctly generated.

I think we should expose more information in the logs so at very least this common issue is explained.

Félix Belzunce Arcos added a comment - 2018-01-04 14:58 I can reproduce this issue - or a similar one- in a very big instance where I had a lot of builds in a NFS system. I could see that the support bundle is corrupted when the option About Jenkins is enabled. When enabling this option, then I could see the support bundle generation looked like a bit stuck and after 60 seconds it fnished, but in a corrupted status. I took a threadDump in themoment the generation process looked stuck and I saw: "Handling POST /support/download from XX.XX.XX.XX : RequestHandlerThread[#126]" Id=123772 Group=main RUNNABLE at java.io.UnixFileSystem.getBooleanAttributes0(Native Method) at java.io.UnixFileSystem.getBooleanAttributes(UnixFileSystem.java:242) at java.io.File.isDirectory(File.java:849) at com.cloudbees.jenkins.support.impl.AboutJenkins$ItemsContent.printTo(AboutJenkins.java:641) at com.cloudbees.jenkins.support.api.PrintedContent.writeTo(PrintedContent.java:47) at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:359) at com.cloudbees.jenkins.support.SupportAction.doDownload(SupportAction.java:154) at java.lang.invoke.LambdaForm$DMH/498240235.invokeVirtual_L3_V(LambdaForm$DMH) at java.lang.invoke.LambdaForm$BMH/2063152025.reinvoke(LambdaForm$BMH) The stacktrace you will see on Jenkins logs are something like this: 2018-01-04 04:52:17.633+0000 [id=123769] WARNING c.c.j.support.SupportPlugin#writeBundle: Could not attach 'nodes/slave/Slave1/checksums.md5' to support bundle org.eclipse.jetty.io.EofException: Closed at org.eclipse.jetty.server.HttpOutput.write(HttpOutput.java:476) at net.bull.javamelody.FilterServletOutputStream.write(FilterServletOutputStream.java:88) at net.bull.javamelody.CounterResponseStream.write(CounterResponseStream.java:82) at org.apache.tools.zip.ZipOutputStream.writeOut(ZipOutputStream.java:1029) at org.apache.tools.zip.ZipOutputStream.deflate(ZipOutputStream.java:680) at org.apache.tools.zip.ZipOutputStream.closeEntry(ZipOutputStream.java:432) at org.apache.tools.zip.ZipOutputStream.putNextEntry(ZipOutputStream.java:489) at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:358) at com.cloudbees.jenkins.support.SupportAction.doDownload(SupportAction.java:154) at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627) at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343) at org.kohsuke.stapler.interceptor.RequirePOST$Processor.invoke(RequirePOST.java:52) at org.kohsuke.stapler.PreInvokeInterceptedFunction.invoke(PreInvokeInterceptedFunction.java:26) at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184) at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117) at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845) at org.kohsuke.stapler.MetaClass$10.dispatch(MetaClass.java:374) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649) at org.kohsuke.stapler.Stapler.service(Stapler.java:238) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:841) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650) at com.cloudbees.jenkins.ha.HAHealthCheckFilter.doFilter(HAHealthCheckFilter.java:35) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1629) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:135) at com.cloudbees.jenkins.support.impl.cloudbees.UnrestrictedApiCallsMonitor$ApiMonitorFilter.doFilter(UnrestrictedApiCallsMonitor.java:120) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:225) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:61) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at com.cloudbees.jenkins.support.slowrequest.SlowRequestFilter.doFilter(SlowRequestFilter.java:37) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter._doFilter(OfflineSecurityRealmFilter.java:95) at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter.doFilter(OfflineSecurityRealmFilter.java:70) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at com.cloudbees.opscenter.security.ClusterSessionFilter._doFilter(ClusterSessionFilter.java:69) at com.cloudbees.opscenter.security.ClusterSessionFilter.doFilter(ClusterSessionFilter.java:44) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at org.jenkinsci.plugins.suppress_stack_trace.SuppressionFilter.doFilter(SuppressionFilter.java:34) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:95) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:230) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:202) at net.bull.javamelody.PluginMonitoringFilter.doFilter(PluginMonitoringFilter.java:85) at org.jvnet.hudson.plugins.monitoring.HudsonMonitoringFilter.doFilter(HudsonMonitoringFilter.java:112) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:59) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132) at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:138) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84) at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:92) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:56) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.Server.handle(Server.java:564) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124) at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128) at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199) at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang. Thread .run( Thread .java:748) The issue was due the load balancer was configured with an idle timeout of 60 seconds. Increasing the timeout fixed the problem. We also checked that accessing directly through the machine IP the support-bundle was always correctly generated. I think we should expose more information in the logs so at very least this common issue is explained.

Félix Belzunce Arcos added a comment - 2019-04-04 20:48

The job is done here https://github.com/jenkinsci/support-core-plugin/pull/167

Félix Belzunce Arcos added a comment - 2019-04-04 20:48 The job is done here https://github.com/jenkinsci/support-core-plugin/pull/167

Allan BURDAJEWICZ added a comment - 2019-08-19 05:07

fbelzunc This is fixed and released in version 2.57.

Allan BURDAJEWICZ added a comment - 2019-08-19 05:07 fbelzunc This is fixed and released in version 2.57.

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Collapse comment: Félix Belzunce Arcos added a comment - 2018-01-04 14:58

Expand comment: Félix Belzunce Arcos added a comment - 2018-01-04 14:58

Collapse comment: Félix Belzunce Arcos added a comment - 2019-04-04 20:48

Expand comment: Félix Belzunce Arcos added a comment - 2019-04-04 20:48

Collapse comment: Allan BURDAJEWICZ added a comment - 2019-08-19 05:07

Expand comment: Allan BURDAJEWICZ added a comment - 2019-08-19 05:07

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