Our client is having configuration issues with Jenkins when trying to connect to the PTC Client.  This was working recently until client tried an upgrade of Jenkins.  Error below:

Here are the system info:

Jenkins Version: 1.63.1

JDK Version: jdk1.8.0_74

PTC Integrity CM - Jenkins Plugin Version:  2.0.1

Error Message:

A problem occurred while processing the request. Please check our bug tracker to see if a similar problem has already been reported. If it is already reported, please vote and put a comment on it to let us gauge the impact of the problem. If you think this is a new issue, please file a new issue. When you file an issue, make sure to add the entire stack trace, along with the version of Jenkins and relevant plugins. The users list might be also useful in understanding what has happened.

Stack trace

javax.servlet.ServletException: java.lang.AbstractMethodError: com.mks.connect.UserApplicationSessionImpl$SSLSocketFactory.createSocket(Ljava/lang/String;ILjava/net/InetAddress;ILorg/apache/commons/httpclient/params/HttpConnectionParams;)Ljava/net/Socket;

              at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:796)

              at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)

              at org.kohsuke.stapler.MetaClass$6.doDispatch(MetaClass.java:249)

              at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:53)

              at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:746)

              at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)

              at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)

              at org.kohsuke.stapler.Stapler.service(Stapler.java:238)

              at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)

              at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:686)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1494)

              at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:132)

              at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:200)

              at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:178)

              at net.bull.javamelody.PluginMonitoringFilter.doFilter(PluginMonitoringFilter.java:85)

              at org.jvnet.hudson.plugins.monitoring.HudsonMonitoringFilter.doFilter(HudsonMonitoringFilter.java:99)

              at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:129)

              at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125)

              at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:129)

              at hudson.plugins.greenballs.GreenBallFilter.doFilter(GreenBallFilter.java:59)

              at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:129)

              at hudson.plugins.audit_trail.AuditTrailFilter.doFilter(AuditTrailFilter.java:95)

              at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:129)

              at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:123)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)

              at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:49)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)

              at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)

              at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67)

              at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)

              at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:76)

              at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)

              at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)

              at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:81)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1482)

              at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)

              at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1474)

              at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:499)

              at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)

              at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:533)

              at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)

              at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)

              at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)

              at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)

              at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)

              at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)

              at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)

              at org.eclipse.jetty.server.Server.handle(Server.java:370)

              at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:489)

              at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:960)

              at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1021)

              at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)

              at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)

              at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)

              at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668)

              at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)

              at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)

              at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

              at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

              at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.AbstractMethodError: com.mks.connect.UserApplicationSessionImpl$SSLSocketFactory.createSocket(Ljava/lang/String;ILjava/net/InetAddress;ILorg/apache/commons/httpclient/params/HttpConnectionParams;)Ljava/net/Socket;

              at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)

              at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1321)

              at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386)

              at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)

              at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)

              at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)

              at com.mks.connect.UserApplicationSessionImpl.handleHTTPResponse(UserApplicationSessionImpl.java:309)

              at com.mks.connect.UserApplicationSessionImpl.getSession(UserApplicationSessionImpl.java:355)

              at com.mks.connect.UserApplicationSessionImpl.getSessionURI(UserApplicationSessionImpl.java:418)

              at com.mks.connect.HttpCmdRunnerImpl.getSessionURI(HttpCmdRunnerImpl.java:73)

              at com.mks.connect.HttpBlimpInputStream.getSessionURI(HttpBlimpInputStream.java:132)

              at com.mks.connect.HttpBlimpInputStream.blimpInitiate(HttpBlimpInputStream.java:159)

              at com.mks.connect.BlimpInputStream.getInputStream(BlimpInputStream.java:223)

              at com.mks.connect.BlimpInputStream.readNoEof(BlimpInputStream.java:704)

              at com.mks.connect.BlimpInputStream.handleNextBlimpCommand(BlimpInputStream.java:266)

              at com.mks.connect.BlimpInputStream.read(BlimpInputStream.java:190)

              at sun.nio.cs.StreamDecoder.readBytes(Unknown Source)

              at sun.nio.cs.StreamDecoder.implRead(Unknown Source)

              at sun.nio.cs.StreamDecoder.read(Unknown Source)

              at java.io.InputStreamReader.read(Unknown Source)

              at org.xmlpull.mxp1.MXParser.fillBuf(MXParser.java:2992)

              at org.xmlpull.mxp1.MXParser.more(MXParser.java:3046)

              at org.xmlpull.mxp1.MXParser.parseProlog(MXParser.java:1410)

              at org.xmlpull.mxp1.MXParser.nextImpl(MXParser.java:1395)

              at org.xmlpull.mxp1.MXParser.next(MXParser.java:1093)

              at com.mks.api.response.impl.XMLResponseHandler.getResponse(XMLResponseHandler.java:161)

              at com.mks.connect.AbstractCmdRunner.executeCommand(AbstractCmdRunner.java:291)

              at com.mks.connect.AbstractCmdRunner.executeCommand(AbstractCmdRunner.java:245)

              at com.mks.connect.AbstractCmdRunner.execute(AbstractCmdRunner.java:410)

              at hudson.scm.api.session.APISession.runCommand(APISession.java:158)

              at hudson.scm.IntegritySCM$DescriptorImpl.doTestConnection(IntegritySCM.java:953)

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

              at java.lang.reflect.Method.invoke(Unknown Source)

              at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:298)

              at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:161)

              at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:96)

              at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:121)

              at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:53)

              at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:746)

              ... 74 more