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  1. Jenkins
  2. JENKINS-52126

crowd2 plugin read timeouts in jenkins

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      de.theit.jenkins.crowd.CrowdConfigurationService getAuthoritiesForUser SEVERE: The connection check failed. com.atlassian.crowd.exception.OperationFailedException: java.net.SocketTimeoutException: Read timed out

      error above is seen in the Jenkins log, CROWD system appears to be up and available and is responding to other applications (JIRA, Bitbucket, Confluence) without impairments, but within Jenkins the above errors are occurring and the Jenkins instance as a whole has significantly increased page loads.

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          gmshake Zhenlei Huang added a comment -

          Hi, steveng ,

          It looks like a network issue.

          Sometimes the network is not stable enough, e.g. firewall rule changes, bugs in NIC drivers. You can ping from your Jenkins instance to the Crowd instance to verify the network works as expected.

          It is also possible that your Crowd instance was under high load and could not handle request from Jenkins.

          If this error continues, you'd better consult with your network team to inspect further.

          Feedback is welcome.

          gmshake Zhenlei Huang added a comment - Hi, steveng  , It looks like a network issue. Sometimes the network is not stable enough, e.g. firewall rule changes, bugs in NIC drivers. You can ping from your Jenkins instance to the Crowd instance to verify the network works as expected. It is also possible that your Crowd instance was under high load and could not handle request from Jenkins. If this error continues, you'd better consult with your network team to inspect further. Feedback is welcome.

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            pingunaut Martin Spielmann
            steveng Steven G
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