An existing administrator sent a complaint about missing build history for any given job. That is, they can not see the left build history navigation, or the trends, it is completely missing from the page.

Note, the security is configured with google oauth, using matrix based security. User is an admin, and all checkboxes are present. No security or user changes were made after seeing this behavior.

After diffing my user's config.xml with this user, I noticed the following was showing in the affected users config.xml:

<collapsed>
  <string>executors</string>
  <string>buildHistory</string>
</collapsed>

What we have tried:
Completely remove user via UI, remove user/config.xml
User log out, close browser, then re login
User tried multiple browsers, also tried logging in through another's laptop
Adjusted security matrix settings, turn admin off, then on
Delete the 'collapsed' info noted above (but are not able to restart jenkins). I noticed that after removing and replacing with <collapsed/>, after some time, the change is reverted.
Checked user settings pages, don't see anything relevant to fix this.