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  1. Jenkins
  2. JENKINS-58393

Support Bundle incomplete due to failure to getTime() on a Node

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Major Major
    • support-core-plugin
    • None
    • support-core:2.54
      core:2.150.3.2
    • support-core:2.58

      Recently noticed a generated support bundle that was missing some contents about nodes and even the manifest.md. The Jenkins logs shows the following error:

      2019-07-02 17:06:31.129+0000 [id=847267]	WARNING	c.c.j.s.SupportPlugin$PeriodicWorkImpl#lambda$doRun$0: Could not save support bundle
Command Close created at
	at hudson.remoting.Command.<init>(Command.java:68)
	at hudson.remoting.Channel$CloseCommand.<init>(Channel.java:1265)
	at hudson.remoting.Channel$CloseCommand.<init>(Channel.java:1263)
	at hudson.remoting.Channel.close(Channel.java:1436)
	at hudson.remoting.Channel.close(Channel.java:1403)
	at hudson.remoting.Channel$CloseCommand.execute(Channel.java:1270)
Caused: hudson.remoting.Channel$OrderlyShutdown
	at hudson.remoting.Channel$CloseCommand.execute(Channel.java:1271)
	at hudson.remoting.Channel$1.handle(Channel.java:565)
	at hudson.remoting.SynchronousCommandTransport$ReaderThread.run(SynchronousCommandTransport.java:85)
Caused: hudson.remoting.ChannelClosedException: Channel "unknown": Remote call on my-node failed. The channel is closing down or has closed down
	at hudson.remoting.Channel.call(Channel.java:948)
	at hudson.FilePath.act(FilePath.java:1072)
	at hudson.FilePath.act(FilePath.java:1061)
	at hudson.FilePath.lastModified(FilePath.java:1599)
	at com.cloudbees.jenkins.support.api.FilePathContent.getTime(FilePathContent.java:85)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:301)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:276)
	at com.cloudbees.jenkins.support.SupportPlugin$PeriodicWorkImpl.lambda$doRun$0(SupportPlugin.java:764)
	at com.cloudbees.jenkins.support.SupportPlugin$PeriodicWorkImpl.dt_access$313(SupportPlugin.java)
	at java.lang.Thread.run(Thread.java:748)

          [JENKINS-58393] Support Bundle incomplete due to failure to getTime() on a Node

          Allan BURDAJEWICZ added a comment -

          The exception thrown by getTime() should be caught otherwise it would prevent other contents from being added. This error also does not get recorded although it should.

          Allan BURDAJEWICZ added a comment - The exception thrown by getTime() should be caught otherwise it would prevent other contents from being added. This error also does not get recorded although it should.

            allan_burdajewicz Allan BURDAJEWICZ
            allan_burdajewicz Allan BURDAJEWICZ
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              Created:
              Updated:
              Resolved: