This Jenkins instance appears to be offline, Unknownhost exception for updates,jenkins.io

This issue is archived. You can view it, but you can't modify it. Learn more

XMLWordPrintable

      Hi,

      I installed CentOS 8 and Docker and Docker compose on top of it. When I Installed Jenkins and tried to login the login works and logs show Jenkins installed successfully. Version is 2.237. 

      The next page shows This Jenkins instance appears to be offline. When I checked the logs, get the below exception.

       

      hudson.util.Retrier#start: The attempt #1 to do the action check updates server failed with an allowed exception:
      java.net.UnknownHostException: updates.jenkins.io
      at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
      at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
      at java.net.Socket.connect(Socket.java:607)
      at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:666)
      at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
      at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
      at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
      at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
      at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
      at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
      at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1162)
      at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056)
      at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
      at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570)
      at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498)
      at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:268)
      at hudson.model.DownloadService.loadJSON(DownloadService.java:114)
      at hudson.model.UpdateSite.updateDirectlyNow(UpdateSite.java:212)
      at hudson.model.UpdateSite.updateDirectlyNow(UpdateSite.java:207)
      at hudson.PluginManager.checkUpdatesServer(PluginManager.java:1767)
      at hudson.util.Retrier.start(Retrier.java:63)
      at hudson.PluginManager.doCheckUpdatesServer(PluginManager.java:1738)
      at jenkins.DailyCheck.execute(DailyCheck.java:93)
      at hudson.model.AsyncPeriodicWork.lambda$doRun$0(AsyncPeriodicWork.java:100)
      at java.lang.Thread.run(Thread.java:748)

       

      When I ping updates.jenkins.io get packet loss. When I ping google.com it works. Both from the host and also from the Windows system.

      Thanks.

       

            Assignee:
            Prasanna Ramanathan
            Reporter:
            Prasanna Ramanathan
            Archiver:
            Jenkins Service Account

              Created:
              Updated:
              Resolved:
              Archived: