Hi analim,

Can you please enable FINE logging for com.atlassian.bitbucket.jenkins.internal.config? You should be able to see a stack trace of the error printed in the logs with this.

Let us know how you go!

All the best,
Kristy

Hi Kristy,

Thank you for your suggestion!

After enabling the logger, I see the following error. I suspected as much, but the problem is, I don't know what certificate is required and where to install it. 
I have installed the Bitbucket's certificates (downloaded from the browser - ROOT & CA) to Java's cacerts store. Where else do I need to install?

 
Sep 16, 2021 9:05:59 AM FINE com.atlassian.bitbucket.jenkins.internal.config.BitbucketServerConfiguration$DescriptorImpl
Failed to connect to Bitbucket server sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder.build(Unknown Source) at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source) at java.security.cert.CertPathBuilder.build(Unknown Source) Caused: sun.security.validator.ValidatorException: PKIX path building failed at sun.security.validator.PKIXValidator.doBuild(Unknown Source) at sun.security.validator.PKIXValidator.engineValidate(Unknown Source) at sun.security.validator.Validator.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source) Caused: javax.net.ssl.SSLHandshakeException at sun.security.ssl.Alert.createSSLException(Unknown Source) at sun.security.ssl.TransportContext.fatal(Unknown Source) at sun.security.ssl.TransportContext.fatal(Unknown Source) at sun.security.ssl.TransportContext.fatal(Unknown Source) at sun.security.ssl.CertificateMessage$T12CertificateConsumer.checkServerCerts(Unknown Source) at sun.security.ssl.CertificateMessage$T12CertificateConsumer.onCertificate(Unknown Source) at sun.security.ssl.CertificateMessage$T12CertificateConsumer.consume(Unknown Source) at sun.security.ssl.SSLHandshake.consume(Unknown Source) at sun.security.ssl.HandshakeContext.dispatch(Unknown Source) at sun.security.ssl.HandshakeContext.dispatch(Unknown Source) at sun.security.ssl.TransportContext.dispatch(Unknown Source) at sun.security.ssl.SSLTransport.decode(Unknown Source) at sun.security.ssl.SSLSocketImpl.decode(Unknown Source) at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at okhttp3.internal.connection.RealConnection.connectTls(RealConnection.java:336) at okhttp3.internal.connection.RealConnection.establishProtocol(RealConnection.java:300) at okhttp3.internal.connection.RealConnection.connect(RealConnection.java:185) at okhttp3.internal.connection.ExchangeFinder.findConnection(ExchangeFinder.java:224) at okhttp3.internal.connection.ExchangeFinder.findHealthyConnection(ExchangeFinder.java:107) at okhttp3.internal.connection.ExchangeFinder.find(ExchangeFinder.java:87) at okhttp3.internal.connection.Transmitter.newExchange(Transmitter.java:169) at okhttp3.internal.connection.ConnectInterceptor.intercept(ConnectInterceptor.java:41) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:142) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:117) at okhttp3.internal.cache.CacheInterceptor.intercept(CacheInterceptor.java:94) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:142) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:117) at okhttp3.internal.http.BridgeInterceptor.intercept(BridgeInterceptor.java:93) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:142) at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(RetryAndFollowUpInterceptor.java:88) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:142) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:117) at com.atlassian.bitbucket.jenkins.internal.http.HttpRequestExecutorImpl$UserAgentInterceptor.intercept(HttpRequestExecutorImpl.java:160) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:142) at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:117) at okhttp3.RealCall.getResponseWithInterceptorChain(RealCall.java:221) at okhttp3.RealCall.execute(RealCall.java:81) at com.atlassian.bitbucket.jenkins.internal.http.HttpRequestExecutorImpl.executeRequest(HttpRequestExecutorImpl.java:73) Caused: com.atlassian.bitbucket.jenkins.internal.client.exception.BitbucketClientException: - response: -1 with body: 'null' at com.atlassian.bitbucket.jenkins.internal.http.HttpRequestExecutorImpl.executeRequest(HttpRequestExecutorImpl.java:88) at com.atlassian.bitbucket.jenkins.internal.http.HttpRequestExecutorImpl.executeGet(HttpRequestExecutorImpl.java:50) at com.atlassian.bitbucket.jenkins.internal.client.BitbucketRequestExecutor.makeGetRequest(BitbucketRequestExecutor.java:161) at com.atlassian.bitbucket.jenkins.internal.client.BitbucketRequestExecutor.makeGetRequest(BitbucketRequestExecutor.java:105) at com.atlassian.bitbucket.jenkins.internal.client.BitbucketAuthenticatedUserClientImpl.getAuthenticatedUser(BitbucketAuthenticatedUserClientImpl.java:28) at com.atlassian.bitbucket.jenkins.internal.config.BitbucketServerConfiguration$DescriptorImpl.doTestConnection(BitbucketServerConfiguration.java:329) at java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source) at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:396) at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:408) at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:212) at org.kohsuke.stapler.SelectionInterceptedFunction$Adapter.invoke(SelectionInterceptedFunction.java:36) at org.kohsuke.stapler.verb.HttpVerbInterceptor.invoke(HttpVerbInterceptor.java:48) at org.kohsuke.stapler.SelectionInterceptedFunction.bindAndInvoke(SelectionInterceptedFunction.java:26) at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:145) at org.kohsuke.stapler.MetaClass$11.doDispatch(MetaClass.java:535) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.MetaClass$4.doDispatch(MetaClass.java:280) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:747) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:878) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:676) at org.kohsuke.stapler.Stapler.service(Stapler.java:238) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:755) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1617) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154) at jenkins.security.ResourceDomainFilter.doFilter(ResourceDomainFilter.java:76) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at com.atlassian.bitbucket.jenkins.internal.applink.oauth.serviceprovider.auth.OAuth1aRequestFilter.doFilter(OAuth1aRequestFilter.java:91) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at jenkins.telemetry.impl.UserLanguages$AcceptLanguageFilter.doFilter(UserLanguages.java:128) at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:151) at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:153) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84) at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:118) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67) at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87) at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90) at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at jenkins.security.SuspiciousRequestFilter.doFilter(SuspiciousRequestFilter.java:36) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:545) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:566) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1610) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1300) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1580) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1215) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) at org.eclipse.jetty.server.Server.handle(Server.java:500) at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:383) at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:547) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:375) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:273) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:375) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) at java.lang.Thread.run(Unknown Source)

Thanks analim,

This stack trace indicates that the problem is with the certificate or how it was imported, rather than a bug in this plugin.

The certificate needs to be imported into the trust store that the JRE running Jenkins uses. This page might give you some pointers on how to troubleshoot the issue.

All the best!

Kristy