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Bug
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Resolution: Unresolved
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Minor
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None
We are seeing an error specifically in the build step 'PagerDuty Incident Trigger'.
Error while trying to resolve com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] Build step 'PagerDuty Incident Trigger' marked build as failure Email was triggered for: Failure - Any
[JENKINS-68532] PagerDuty RuntimeException
Austin English
added a comment - I'm seeing this as well, with Jenkins 2.332.2, PagerDuty plugin 0.7.0. This sample pipeline:
pipeline {
agent { label 'Quick' }
environment {
PAGERDUTY_INTEGRATION_KEY = credentials('pagerduty_integration_key')
}
stages {
stage('Main') {
steps {
bat label: 'this is a batch script', script: '''
exit 1
'''
}
}
} post {
failure {
pagerduty(resolve: false, routingKey: "${env.PAGERDUTY_INTEGRATION_KEY}", incidentSource: "Jenkins CI", incidentSummary: "something failed", \
incidentSeverity:"warning", incidentComponent:"component", incidentGroup:"group", incidentClass:"class")
}
}
}
results in an exception:
summary something failed severity warning ERROR: Tried to trigger PD with routingKey = [****] com.github.dikhan.pagerduty.client.events.exceptions.NotifyEventException: com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] at com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl.notifyEvent(HttpApiServiceImpl.java:63) at com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient.sendEvent(PagerDutyEventsClient.java:124) at com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient.trigger(PagerDutyEventsClient.java:109) at org.jenkinsci.plugins.pagerduty.util.PagerDutyUtils.triggerPagerDuty(PagerDutyUtils.java:103) at org.jenkinsci.plugins.pagerduty.pipeline.PagerDutyTriggerStep$PagerDutyTriggerStepExecution.run(PagerDutyTriggerStep.java:174) at org.jenkinsci.plugins.pagerduty.pipeline.PagerDutyTriggerStep$PagerDutyTriggerStepExecution.run(PagerDutyTriggerStep.java:140) at org.jenkinsci.plugins.workflow.steps.AbstractSynchronousNonBlockingStepExecution$1$1.call(AbstractSynchronousNonBlockingStepExecution.java:47) at hudson.security.ACL.impersonate2(ACL.java:451) at hudson.security.ACL.impersonate(ACL.java:463) at org.jenkinsci.plugins.workflow.steps.AbstractSynchronousNonBlockingStepExecution$1.run(AbstractSynchronousNonBlockingStepExecution.java:44) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750) Caused by: com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] at com.mashape.unirest.http.HttpClientHelper.request(HttpClientHelper.java:143) at com.mashape.unirest.request.BaseRequest.asJson(BaseRequest.java:68) at com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl.notifyEvent(HttpApiServiceImpl.java:50) ... 14 more Caused by: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] at com.mashape.unirest.http.HttpResponse.<init>(HttpResponse.java:106) at com.mashape.unirest.http.HttpClientHelper.request(HttpClientHelper.java:139) ... 16 more Caused by: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] at com.mashape.unirest.http.JsonNode.<init>(JsonNode.java:51) at com.mashape.unirest.http.HttpResponse.<init>(HttpResponse.java:95) ... 17 more Caused by: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:505) at org.json.JSONArray.<init>(JSONArray.java:109) at org.json.JSONArray.<init>(JSONArray.java:162) at com.mashape.unirest.http.JsonNode.<init>(JsonNode.java:48) ... 18 more
Austin English
added a comment - I'm seeing this as well, with Jenkins 2.332.2, PagerDuty plugin 0.7.0. This sample pipeline:
pipeline {
agent { label 'Quick' }
environment {
PAGERDUTY_INTEGRATION_KEY = credentials( 'pagerduty_integration_key' )
}
stages {
stage( 'Main' ) {
steps {
bat label: ' this is a batch script' , script: '''
exit 1
'''
}
}
} post {
failure {
pagerduty(resolve: false , routingKey: "${env.PAGERDUTY_INTEGRATION_KEY}" , incidentSource: "Jenkins CI" , incidentSummary: "something failed" , \
incidentSeverity: "warning" , incidentComponent: "component" , incidentGroup: "group" , incidentClass: "class" )
}
}
}
results in an exception:
summary something failed
severity warning
ERROR: Tried to trigger PD with routingKey = [****]
com.github.dikhan.pagerduty.client.events.exceptions.NotifyEventException: com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl.notifyEvent(HttpApiServiceImpl.java:63)
at com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient.sendEvent(PagerDutyEventsClient.java:124)
at com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient.trigger(PagerDutyEventsClient.java:109)
at org.jenkinsci.plugins.pagerduty.util.PagerDutyUtils.triggerPagerDuty(PagerDutyUtils.java:103)
at org.jenkinsci.plugins.pagerduty.pipeline.PagerDutyTriggerStep$PagerDutyTriggerStepExecution.run(PagerDutyTriggerStep.java:174)
at org.jenkinsci.plugins.pagerduty.pipeline.PagerDutyTriggerStep$PagerDutyTriggerStepExecution.run(PagerDutyTriggerStep.java:140)
at org.jenkinsci.plugins.workflow.steps.AbstractSynchronousNonBlockingStepExecution$1$1.call(AbstractSynchronousNonBlockingStepExecution.java:47)
at hudson.security.ACL.impersonate2(ACL.java:451)
at hudson.security.ACL.impersonate(ACL.java:463)
at org.jenkinsci.plugins.workflow.steps.AbstractSynchronousNonBlockingStepExecution$1.run(AbstractSynchronousNonBlockingStepExecution.java:44)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang. Thread .run( Thread .java:750)
Caused by: com.mashape.unirest.http.exceptions.UnirestException: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at com.mashape.unirest.http.HttpClientHelper.request(HttpClientHelper.java:143)
at com.mashape.unirest.request.BaseRequest.asJson(BaseRequest.java:68)
at com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl.notifyEvent(HttpApiServiceImpl.java:50)
... 14 more
Caused by: java.lang.RuntimeException: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at com.mashape.unirest.http.HttpResponse.<init>(HttpResponse.java:106)
at com.mashape.unirest.http.HttpClientHelper.request(HttpClientHelper.java:139)
... 16 more
Caused by: java.lang.RuntimeException: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at com.mashape.unirest.http.JsonNode.<init>(JsonNode.java:51)
at com.mashape.unirest.http.HttpResponse.<init>(HttpResponse.java:95)
... 17 more
Caused by: org.json.JSONException: A JSONArray text must start with '[' at 1 [character 2 line 1]
at org.json.JSONTokener.syntaxError(JSONTokener.java:505)
at org.json.JSONArray.<init>(JSONArray.java:109)
at org.json.JSONArray.<init>(JSONArray.java:162)
at com.mashape.unirest.http.JsonNode.<init>(JsonNode.java:48)
... 18 more
We're seeing the same issue when a job succeeds and attempts to resolve an incident for a previous failure where the routing key is a runtime environment variable token, i.e.
${ENV, var="pagerDutyRoutingKey"}.
This is possibly caused by the resolveIncident method (https://github.com/jenkinsci/pagerduty-plugin/blob/ca6b9e6eb9880eac72bac450af733d91dc5b3407/src/main/java/org/jenkinsci/plugins/pagerduty/util/PagerDutyUtils.java#L39) not having the same token substitution calls as the triggerPagerDuty method (https://github.com/jenkinsci/pagerduty-plugin/blob/ca6b9e6eb9880eac72bac450af733d91dc5b3407/src/main/java/org/jenkinsci/plugins/pagerduty/util/PagerDutyUtils.java#L77).
Tom
added a comment - - edited We're seeing the same issue when a job succeeds and attempts to resolve an incident for a previous failure where the routing key is a runtime environment variable token, i.e.
${ENV, var="pagerDutyRoutingKey"}.
This is possibly caused by the resolveIncident method ( https://github.com/jenkinsci/pagerduty-plugin/blob/ca6b9e6eb9880eac72bac450af733d91dc5b3407/src/main/java/org/jenkinsci/plugins/pagerduty/util/PagerDutyUtils.java#L39) not having the same token substitution calls as the triggerPagerDuty method ( https://github.com/jenkinsci/pagerduty-plugin/blob/ca6b9e6eb9880eac72bac450af733d91dc5b3407/src/main/java/org/jenkinsci/plugins/pagerduty/util/PagerDutyUtils.java#L77 ). 
As an additional data point, these failures are intermittent and causing builds to flap between success and failure states: Our build jobs do complete successfully but then we get this above noted transient failure across multiple build jobs which all fail due to this above error message but then the error will clear and we will have successful jobs once again.
Thank you for looking into this issue.