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Bug
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Resolution: Unresolved
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Minor
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None
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Jenkins Version: 2.426.1
Plugin Version: 2.0.14
I am setting up a Jira configuration from my Jenkins server. After entering all necessary parameters (Site Name, Webhook URL, Secret), I successfully tested the configuration and received a message saying, "Successfully validated site credentials." However, when I clicked the 'Save' button, I encountered the following error:
"Cannot invoke 'com.atlassian.jira.cloud.jenkins.config.JiraCloudPluginConfig.configure(org.kohsuke.stapler.StaplerRequest, net.sf.json.JSONObject)' because 'this.config' is null."
An image is attached. Does anyone have any idea why this might have happened?
[JENKINS-73173] Atlassian Jira Software Cloud Plugin unable to save site configuration
Kayub Maharjan
added a comment - Hi sgdave .
I've resolved the issue `Error Saving Connection: JSONObject["sites"] is not a JSONArray.` and it will be out by tomorrow.
However for the other error mentioned in the screenshot, I couldn't replicate it. Can you please share the full logs from your Jenkins server? i.e. `http://JENKINS_SERVER/jenkins/manage/log/all`
Kayub Maharjan
added a comment - Hi sgdave .
I've resolved the issue `Error Saving Connection: JSONObject ["sites"] is not a JSONArray.` and it will be out by tomorrow.
However for the other error mentioned in the screenshot, I couldn't replicate it. Can you please share the full logs from your Jenkins server? i.e. ` http://JENKINS_SERVER/jenkins/manage/log/all ` Now on another 2.414.3/2.0.14 Jenkins instance, nothing is saved, no errors are returned, but in the logs I get this:
2024-07-03 12:59:39.734+0000 [id=31412121] SEVERE c.a.j.c.j.c.ConfigManagementLink#doSaveConfiguration: Failed to submit form, please try again.null
This was resolved by restarting the Jenkins instance.
David Drum
added a comment - - edited Now on another 2.414.3/2.0.14 Jenkins instance, nothing is saved, no errors are returned, but in the logs I get this:
2024-07-03 12:59:39.734+0000 [id=31412121] SEVERE c.a.j.c.j.c.ConfigManagementLink#doSaveConfiguration: Failed to submit form, please try again.null
This was resolved by restarting the Jenkins instance. Kayub Maharjan
added a comment - I was not able to replicate this error locally nor in our prod test server. Can you please share the full logs so that I can narrow it down?
Kayub Maharjan
added a comment - sgdave
I was not able to replicate this error locally nor in our prod test server. Can you please share the full logs so that I can narrow it down? Kayub Maharjan
added a comment - The new version 2.0.15 has been published, please update to that and see if the error still exists.
If it does please do provide the full logs from your Jenkins server.
Kayub Maharjan
added a comment - The new version 2.0.15 has been published, please update to that and see if the error still exists.
If it does please do provide the full logs from your Jenkins server. David Drum
added a comment - Version 2.0.15 worked on the 2.452.1 instance of Jenkins that was previously throwing an error. Thank you.
David Drum
added a comment - Version 2.0.15 worked on the 2.452.1 instance of Jenkins that was previously throwing an error. Thank you. So is the issue resolved for you? Please move this ticket to resolved if it is.
Kayub Maharjan
added a comment - - edited So is the issue resolved for you? Please move this ticket to resolved if it is. 
Sjoerd
added a comment - I have this issue as well. I happed either after
- Updating the plugin
- Updating JAVA runtime
It looks like in my configuration a old configuration file is causing this. Before the update, I add a not working configuration, but that disappeared after the update.
Sjoerd
added a comment - I have this issue as well. I happed either after
Updating the plugin
Updating JAVA runtime
It looks like in my configuration a old configuration file is causing this. Before the update, I add a not working configuration, but that disappeared after the update. Hi, Still facing same issues with latest LTS Jenkins 2.462.3 and plugin version 2.0.15. Test connection was successful but unable to Save it. This should not be an minor issue, if not even able to use the plugin.
Brogan
added a comment - Hello. I had the exact same problem as ashisharma888, same versions. But then I safely restarted Jenkins and the next attempt worked.
Brogan
added a comment - Hello. I had the exact same problem as ashisharma888 , same versions. But then I safely restarted Jenkins and the next attempt worked. 
I've been able to add an entry in 2.452.1/2.0.14 but still with the “Error Saving Connection: JSONObject["sites"] is not a JSONArray.” message.