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Bug
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Resolution: Not A Defect
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Major
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None
Hello Team,
we have moved from Jira Server edition to Jira Data Center last year and from then we see that when we try to connect to Jira from Jenkins pipeline to Read issue/edit issue/Update Comment we occasionally(4 out 10 times) getting Error Message: Hostname jira.uat.ocbc.com not verified (no certificates)
In our pipeline we added the retry logic to mitigate this issue as mostly the issue gets resolved once we retry, lately we are seeing more such failures of pipelines due to Jira step failures hence want to take your help in understanding the root cause of the issue.
error msg in pipeline :
14:16:11 [Pipeline] jiraGetIssue
14:16:11 JIRA: Site - OCBC_JIRA - Querying issue with idOrKey: GCLOUD-1055
14:16:11 Error Code: -1
14:16:11 Error Message: Hostname jira.uat.ocbc.com not verified (no certificates)
14:16:11 [Pipeline] }
14:16:15 ERROR: Hostname jira.uat.ocbc.com not verified (no certificates)
14:16:15 Finished: FAILURE
Kindly help us to find the root cause of this issue.
regards
Sai Kumar
[JENKINS-73688] Issue with JIRA plugin in Jenkins
This looks very much like a local configuration issue, not a plugin bug. For example, if your Jira data center installation has multiple IP addresses or hostnames and the SSL certificate is not configured for all those hostnames or IP addresses.
You're more likely to receive configuration help from https://community.jenkins.io and from the Jenkins user mailing list. More people read that list than read the issue tracker. We use the issue tracker for bugs and enhancement requests.
Sai
added a comment - Thanks for your response Mark Waite.
Sure I will reach out to community for better help in this regard.
Can you confirm if the plugin support the Jira Data Center with multiple nodes ? We have Jira DNS/Virtual IP load balancing to 3 application nodes in the backend all the hostnames are already added to the SSL certificate.
Sai
added a comment - Thanks for your response Mark Waite.
Sure I will reach out to community for better help in this regard.
Can you confirm if the plugin support the Jira Data Center with multiple nodes ? We have Jira DNS/Virtual IP load balancing to 3 application nodes in the backend all the hostnames are already added to the SSL certificate. Can you confirm if the plugin support the Jira Data Center with multiple nodes ?
Unfortunately, I can't confirm that. I'm not a maintainer of the plugin.
please note that this is happening even on the latest versions of the plugins and also if we directly call the Jira API from Jenkins pipeline steps we don't see the above error.
Can also help the process to enable additional logs for the plugin as currently we don't see any logs for the above error on the Jenkins logs which can help to debug the issue further.