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Bug
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Resolution: Unresolved
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Critical
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None
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Production
Hi,
We were using the Jira Trigger plugin to trigger jenkins job when the status changed in Jira request and was working fine with onpremise JIRA. However, When we switched to Jira SAAS and modified jenkins plugin config to point to SAAS Jira version we see the below error in jenkins logs. Please suggest if there is any fix for this issue.
Apr 17, 2024 5:30:57 PM WARNING org.eclipse.jetty.server.handler.ContextHandler$Context log
Error while serving https://jenkinsurl/jira-trigger-webhook-receiver/
java.lang.IllegalArgumentException: Text must not be null or empty
at groovy.json.JsonSlurper.parseText(JsonSlurper.java:203)
at groovy.json.JsonSlurper$parseText.call(Unknown Source)
at com.ceilfors.jenkins.plugins.jiratrigger.webhook.JiraWebhook.processEvent(JiraWebhook.groovy:56)
at com.ceilfors.jenkins.plugins.jiratrigger.webhook.JiraWebhook$processEvent.callCurrent(Unknown Source)
at com.ceilfors.jenkins.plugins.jiratrigger.webhook.JiraWebhook.doIndex(JiraWebhook.groovy:51)
at java.base/java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:710)
at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:398)
[JENKINS-73025] jira-trigger-plugin doesnt work with cloud SAAS JIRA
muthu k
added a comment - zaikinpv rodrigc sghill duemir Could you please help with this error. After allowing the Jira SAAS webhook. we receive the below error in jenkins log.
Error while serving https://jenkinsurl/jira-trigger-webhook-receiver/
groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or object
The current character read is 'J' with an int value of 74
Unable to determine the current character, it is not a string, number, array, or object
line number 1
index number 0
Jenkins-Crumb=XXXf5xxx62xxxx33192&json=%7B%22Jenkins-Crumb%22%3A+%22xxxxxxxx92%22%7D&Submit=Retry+using+POST
muthu k
added a comment - zaikinpv rodrigc sghill duemir Could you please help with this error. After allowing the Jira SAAS webhook. we receive the below error in jenkins log.
Error while serving https://jenkinsurl/jira-trigger-webhook-receiver/
groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or object
The current character read is 'J' with an int value of 74
Unable to determine the current character, it is not a string, number, array, or object
line number 1
index number 0
Jenkins-Crumb=XXXf5xxx62xxxx33192&json=%7B%22Jenkins-Crumb%22%3A+%22xxxxxxxx92%22%7D&Submit=Retry+using+POST 
Wisen Tanasa
added a comment - This plugin is open source, feel free to submit a PR and I'll be happy to review it: https://github.com/jenkinsci/jira-trigger-plugin
Wisen Tanasa
added a comment - This plugin is open source, feel free to submit a PR and I'll be happy to review it: https://github.com/jenkinsci/jira-trigger-plugin muthu k
added a comment - Hi ceilfors We are not sure on the issue as we can see that the Jira SAAS webhook is received in the jenkins end but the plugin is not able to process it and trigger the job. We suspect this is a issue with the plugin connecting Jira SAAS as it still works with the onprem Jira version. Is it possible to update the plugin to connect to Jira SAAS as i see few others mentioning the same issue with Jira SAAS.
muthu k
added a comment - Hi ceilfors We are not sure on the issue as we can see that the Jira SAAS webhook is received in the jenkins end but the plugin is not able to process it and trigger the job. We suspect this is a issue with the plugin connecting Jira SAAS as it still works with the onprem Jira version. Is it possible to update the plugin to connect to Jira SAAS as i see few others mentioning the same issue with Jira SAAS. Wisen Tanasa
added a comment - I'm out of capacity to maintain this plugin, however, as I have mentioned before, you can submit a Pull Request to make this plugin work for Jira SAAS, and I'm more than happy to review your changes and merge it.
Wisen Tanasa
added a comment - I'm out of capacity to maintain this plugin, however, as I have mentioned before, you can submit a Pull Request to make this plugin work for Jira SAAS, and I'm more than happy to review your changes and merge it. 
Hi ceilfors Can you please update on this issue. We are currently stuck with this error. Your help on this will be much appriciated.