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Bug
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Resolution: Unresolved
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Blocker
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None
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Jenkins version 2.346.3
PagerDuty Plugin Version 0.7.1
We're using the "PagerDuty Incident Trigger" post-build-action and have configured the following fields:
- Routing Key
- Dedup Key
- Summary
- Source
- Severity
- Component
- Number of Consecutive builds before Triggering
Triggers are set to:
Incident creation works fine as you can see in the following log:
Aug 04, 2025 1:18:15 PM FINE com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl notifyEvent
{"dedup_key":"MyDedupKey","message":"Event processed","status":"success"}
Aug 04, 2025 1:18:15 PM FINE com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient sendEvent
Event result EventResult{status='success', message='Event processed', dedupKey='MyDedupKey', errors='null'} for Incident { routingKey='xxx', eventAction=trigger, dedupKey='MyDedupKey', payload=Payload { summary=MySummary, source=MySource, severity=critical, timestamp=null, component=Jenkins, group=, eventClass=, custom_details=null }, images=null, links=null }
Following log shows what the plugin is sending as resolve message:
Aug 04, 2025 1:18:52 PM FINE com.github.dikhan.pagerduty.client.events.HttpApiServiceImpl notifyEvent
{"dedup_key":"MyDedupKey","message":"Event processed","status":"success"}
Aug 04, 2025 1:18:52 PM FINE com.github.dikhan.pagerduty.client.events.PagerDutyEventsClient sendEvent
Event result EventResult{status='success', message='Event processed', dedupKey='MyDedupKey', errors='null'} for Incident { routingKey='xxx', eventAction=resolve, dedupKey='MyDedupKey', payload=Payload { summary=BLANK, source=BLANK, severity=info, timestamp=null, component=null, group=null, eventClass=null, custom_details=null }, images=null, links=null }
It seems like the plugin does not send all required fields to resolve an incident: https://developer.pagerduty.com/api-reference/368ae3d938c9e-send-an-event-to-pager-duty
If we manually post the following with curl the incident will be resolved on PagerDuty side:
curl --request POST \ --url https://events.pagerduty.com/v2/enqueue \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data '{ "payload": { "summary": "MySummary", "source": "MySource", "severity": "info" }, "routing_key": "xxx", "dedup_key": "MyDedupKey", "event_action": "resolve" }'
Can you please add the required fields to the payload for the resolve message?
